Loan Servicing Specialist

Quincy Credit Union is a community-focused financial institution dedicated to providing exceptional service and financial solutions to our members. We pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in our success.

We are seeking a detail-oriented and experienced Loan Servicing Specialist to join our team. The ideal candidate will be responsible for efficiently onboarding various types of loans into our Core DNA System, ensuring accurate loan maintenance, addressing member inquiries, and performing day-to-day operational functions for our loan portfolio.

Responsibilities:

• Onboard Mortgage Loans, Home Equity Line of Credit (HELOC), HELOANS, Consumer Loans, and Commercial Loans into the Core DNA System.
• Address loan maintenance, member inquiries, reports, and functions on a daily basis.
• Review critical system-generated lending reports related to payments, loan onboarding, payoffs, discharges, and determine appropriate solutions.
• Assist with the management of the Quincy Credit Union tax escrow and surveillance program, including member analysis, shortage, remittance, and liaison with Town/City Assessor’s offices.
• Monitor Flood Insurance coverage and ensure yearly payments comply with regulatory requirements. Set up flood escrow on applicable accounts and update flood maintenance as needed.
• Review private mortgage insurance reports to identify customers no longer required to carry insurance, cancel PMI if criteria are met, and update the database to re-calculate Member’s escrow account/payment.
• Perform account maintenance tasks such as title changes, ACH/AFT setup, address changes, stop payments, account restrictions, process check orders, and re-orders.
• Participate in departmental cross-training, special projects, and perform additional duties as required.
• Conduct file maintenance in the core system as needed or directed.
• Generate Consumer Lending reports for VISA.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

• Strong understanding of loan products, regulations, and compliance requirements.
• Proficiency with Core DNA System or similar loan management software preferred.
• Excellent communication skills and ability to interact effectively with internal teams and external members.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

Quincy Credit Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.