Loan Servicing Resolution Specialist

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Loan Servicing Resolution Specialist will respond to member inquiries via telephone regarding loan products and services while providing friendly, accurate and speedy service. They will resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web-based applications to provide information and remedy member service issues.

The Loan Servicing Resolution Specialist handles escalated Member issues directly from Member Solutions Specialist by assisting with questions, handling complex loan scenarios, and resolving escalated issues.

A Typical Day

• Assist all Member Solutions Specialist with loan product issue resolution.
• Respond to member phone inquiries on existing loan products.
• Navigate system applications as needed to resolve inquiries.
• Provide timely, friendly, and accurate service in building member relationships; provide guidance to members to resolve the issue.
• Accurately verify, document, and process member transactions.
• Prioritize workload based on service level agreements.
• Safeguard member accounts and information for privacy and accuracy.
• Resolve complaints by communicating with other departments as needed.
• Provide extraordinary member service by resolving problems thoroughly.
• Perform and process account maintenance, fulfillment requests, research requests, etc.
• Work in collaboration with other team members.
• Recognize and escalate issues.
• Other duties as assigned.

What We Look For

• High school diploma or equivalent; some college preferred. Minimum of 2 years of experience in banking or call service environment.
• Proficient PC skills in Microsoft Office
• Excellent verbal and written communication skills
• Good organizational and time management skills
• Ability to multi-task with accuracy
• Loan servicing experience preferred.

Location: 2651 Paseo Verde Parkway, Henderson, NV 89074