Apply today for an exciting new opportunity in operations Account Servicing with JP Morgan Chase Commercial Bank team. You can grow and Advance your career in this position. You will know your work is making lasting impact.
As Loan Servicing Manager n Wholesale Lending you will be responsible for leading a sizeable lending services organization (30 employees), primarily based in Chicago. This client-facing group is responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, this role is dynamic, highly visible, and multi-faceted.
Job responsibilities:
- Leading core Production teams responsible for Deal Set-Up/Funding and Loan Servicing functions while moving various client service priorities forward with a focus on measuring and improving client satisfaction
- Building and cultivating strong relationships with different lines of business and key stakeholders across the firm, operating as an ambassador for Loan & Agency and Wholesale Lending Services more broadly
- Responsibility for the overall productivity and quality of the Chicago Production teams, acting as senior point of contact for business segment heads, Credit Risk, Legal, and other key business partners
- Maintaining strong oversight of the risk & control environment; representing Wholesale Lending Services in various firm-wide risk forums, audit cycles, and operational risk deep dives where critical decisions are driven by quantitative and qualitative data
- Creating a culture of continued process improvement by identifying and driving implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients
- Partnering with Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements
- Partnering with technology and transformation heads to re-imagine workflow, tools and reporting mechanisms in a dynamic manner while ensuring execution of efficiency initiative
Required Qualifications, Capabilities and Skills:
- 6+ years financial services experience gained at a top tier investment/commercial bank
- Experience leading large and complex lending operations
- Outstanding leadership qualities with experience developing high-performance teams through continuous training and dynamic coaching
- Exceptional organizational and communication skills with the ability to influence, drive and implement change across teams
- Acute awareness of operational risks occurring throughout the lending lifecycle
- Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues
- Strong presentation skills
Preferred Qualifications, Capabilities and Skills:
- 3+ years syndicated loan product experience
- Proven success at transforming and/or building new operations and middle office teams
Work schedule
- This hybrid role requires going into the office three days a week with two days' flexibility to work from home, subject to change
This position is not eligible for H1B or Sponsorship
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.