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SalaryABOUT US
The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship, HOPE Grant, and Student Access Loan Program and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.
WE OFFER
We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8:30am to 5pm with a hybrid work schedule after training. We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.
DESCRIPTION
The Loan Servicing Agent I will, under moderate supervision, perform telephone and Loan Servicing activities for student loans. This involves handling inbound calls, emails, and use of an outbound dialer in collecting on student loans through negotiating repayment arrangements, processing payments and counseling borrowers on options available for repayment. Accurately and professionally respond to borrowers and/or third parties via phone, email, and letters in accordance with Federal and State regulations. Process documents and forms with any necessary research in making adjustments to the borrower’s account.
MINIMUM QUALIFICATIONS
The following standards express the minimum background of education and experience as evidence of an applicant’s ability to qualify for this specific job description. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this position.
Associates degree from an accredited college or university OR three years of experience in a customer service setting communicating information or two years of experience required at the lower level Customer Service Rep 2 (GST121) or position equivalent.
PREFERRED QUALIFICATIONSed Qualifications:
1. More than two years call center experience.
2. Minimum of two years of experience in a Loan Servicing, collection, financial aid, or banking environment.
3. At least intermediate level experience in Microsoft Windows, Word, Outlook and TEAMS.
4. Proficient with keyboard functions and data entry.
5. Strong verbal and written communication skills.
6. Strong attention to detail, problem solving skills, interpersonal skills, listening/reading comprehension.
All selected applicants may be subject to a criminal background investigation and the highest level of education indicated will be verified before final approval to begin work. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with GSFC.
