Policy Service Agent (Psa) - Remote

Policy Service Agent (PSA) - REMOTE

Auto Insurance Specialists

Who We Are

AIS was founded in 1968, selling auto insurance in sunny California.  In order to meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states…offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.

From the beginning, we've made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.

Amazing Opportunity

Excellent customer service career opportunity!  We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. The selected candidate will receive paid training during which you’ll:

• Observe and train with experienced Policy Service Agents
• Learn personal lines insurance
• Receive personalized training and ongoing feedback to ensure success in the program

Your Responsibilities

• Work and complete all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner. This involves utilizing in-depth understanding of products and underwriting guidelines to collect customer information, evaluate and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed; servicing and maintaining existing accounts via phone web service, and/or in person with multiple carriers in multiple states, to include quoting/cross-selling/up-selling of insurance products as well as handle all policy inquiries and changes.
• Interact with Underwriters to respond to general questions or resolve complex underwriting policy issues.
• Resolve general billing inquiries and process basic payments.
• Utilize in-depth understanding of related products and systems knowledge to complete tasks independently and in a timely manner; completes project work as assigned.

What You’ll Bring

• Knowledge of customer service skills/customer-focused sales; strong persuasive ability required.
• Extensive knowledge of state-specific underwriting guidelines and Mercury’s underwriting protocols.
• Broad knowledge of Company policies and procedures
• Proficiency in Microsoft applications (Word, Excel, Outlook, etc.) and the ability to effectively utilize internal computer systems and applications
• Strong attention to detail and excellent organizational skills
• Strong written and verbal communication skills
• Strong technical skills
• Strong customer service skills and the ability to interact with our customers as well as our internal business units in a professional manner
• Ability to work in fast-paced environment, multi-task, be able to prioritize workflow, and organize various communications in a timely manner as needed
• Ability to analyze customer needs, problem solve and make sound business decisions

Education/Experience

• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident General Lines Property & Casualty (P&C) license required
• Ability to obtain an appropriate P&C equivalent license in other Mercury states as required
• 2 years of directly-related Property & Casualty Insurance experience in a call center and/or customer service environment
• Bi-lingual (Spanish) preferred, but not required
• Mercury Insurance Group experience a plus

 Work-from-home requirements:

• Designated workspace free from noise and other distractions.
• Remote office internet connection via Internet Service Provider (ISP) or Cable Modem.
• High-speed internet access required.

 What We Offer

• Competitive compensation
• Benefit package includes medical, dental, vision, 401k, paid time off
• Fun and friendly work environment
• Company sponsored events
• Continuing Education & Training
• Hours TBD.

Pay Range:

• $16.86/hour - $29.44/hour

Apply today for a career at AIS as a Policy Service Agent!

AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer committed to a diverse workforce and do not discriminate on the basis of race, gender, sexual orientation, age, national origin, religion, disability, veteran status, or other protected status.