Loan Servicing Administrator

The Loan Servicing Administrator will be a key member of the Loan Servicing department for LISC and will be responsible for a full range of Loan Servicing functions including: monitoring and reviewing various control reports, staff training and mentoring, primary lead on LISC's portfolio servicing, loan set-up and set-up of payment schedules for complex loan structures, ACH processing, borrower invoicing, payment processing, loan reconciliations, addressing customer and borrower inquiries, and responding to field requests for information, actions and documents.

Essential Duties and Responsibilities:

Timely and accurate onboarding of all new loans in servicing platform including setting up payment schedules for complex loans and identifying material differences in loan terms and notifying appropriate parties

Responsibility for performing daily payment processing and reconciliations of loan activity, monthly invoicing and closing tasks, for a loan portfolio of over $1 billion in active loans

Provide high-level customer service to borrowers, clients and internal team members by responding to inquiries and requests within 24 hours and troubleshooting issues, and independently resolving and responding to field requests

Learn to be a subject matter expert on LISC's Loan Servicing platform including a thorough understanding of the types of loans serviced and client dependencies on data provided by the platform

Help identify current technical gaps and process enhancements required to enable integration of additional loan types and to maximize automation wherever practical.

Preparation and review of periodic loan process exception reports, delinquency reports, and other reports to communicate portfolio performance, borrower issues, and other key metrics to management to ensure accuracy of transactions processed by Loan Servicing

Maintain a borrower/customer focus with emphasis on a positive experience as it relates to all stakeholders and resolving borrower inquiries and issues

Propose improvements to increase productivity and efficiency in the department, while adopting and supporting new products, enhancements, and systems

Assist in the testing, training, and integration of new Loan Servicing platform.

Provide support to servicing team members assisting with the successful execution of daily and other tasks as needed.

Work on special projects, research and/or analysis as assigned

Minimum Knowledge, Skills, and Abilities Required or Preferred:

• Minimum of 3 years Loan Servicing experience; 3+ years of experience in the mortgage/financial services industry, a plus.
• Associate or bachelor's degree in finance or accounting, other degrees considered; will consider a combination of education and experience
• Experience with Loan Servicing software and processes
•  Strong Excel, mathematical skills with ability to apply them to loan related calculations such as interest accruals, discounts/premiums, loan participations, etc.
• Strong customer service and communication skills.
•  Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems.
• Knowledge of automated accounting systems and procedures preferred.
• The desire to learn, take on new projects, and advance current skills.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and outside business professionals.
•  Strong attention to detail

LISC offers a competitive salary ((69,300 - $86,600K; salary commensurate with relevant work experience) and excellent fringe benefits