Loan Protection Claims Processor I

Overview

To evaluate, approve/disapprove, and process Loan Protection Claims and resolve claim discrepancies received from members, and other third parties in accordance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures. Recommend improvements to processes and procedures to. Serve as subject matter expert regarding business functions, systems, policies, and procedures. Work performed under moderate supervision. Perform moderately complex/varied tasks with limited latitude and impact.

Responsibilities

• Review claims for completeness and accuracy to determine if additional information and/or supporting documentation is required
• Research and respond to inquiries from members and internal business units
• Process GAP claims and make decisions within established guidelines and policies
• Provide claim and contractual information to appropriate internal and external parties
• Research, analyze and resolve claim discrepancies/processing issues
• Perform independent research, investigation, and analysis of GAP claims
• Receive guidance and instructions from Loan Protection Claims supervisors regarding complex claims and/or issues that are beyond scope
• Coordinate payment and closure of claims
• Maintain detailed records and contact history information on each member interaction and actions taken
• Ensure compliance with internal and external documentation and disclosure requirements
• Stay abreast of and ensure compliance with applicable federal and state laws, rules and regulations
• Research, gather, and prepare data and related correspondence
• Perform other duties as assigned

Qualifications

• Familiarity with applicable federal and state laws, rules and regulations
• Experience in progressively responsible administrative work
• Familiarity with Loan Protection products and claim processing
• Experience in financial transaction/processing related responsibilities
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Experience working in a high volume, fast paced environment
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment
• Effective member/customer service skills
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Basic research, analytical, and problem solving skills
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Basic skill assimilating information, evaluating facts, and developing logical conclusions
• Effective verbal and written communication skills
• Effective database, word processing, and spreadsheet software skills

Desired Qualification(s)

• Experience in a customer service position, preferably in a financial institution
• Working knowledge of consumer/credit card lending products
• Working knowledge of NFCU products, services, processes, policies and procedures

Hours: Monday - Friday, 9:00AM - 5:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• 
  Military Times 2022 Best for Vets Employers

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  WayUp Top 100 Internship Programs

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  Forbes® 2022 The Best Employers for New Grads

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  Fortune Best Workplaces for Women

• 
  Fortune 100 Best Companies to Work For®

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  Computerworld® Best Places to Work in IT

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  Ripplematch Campus Forward Award - Excellence in Early Career Hiring

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  Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.