Loan Paid Out/Payment Processor

JOB DESCRIPTIONS: LOAN PAID OUT/PAYMENT PROCESSOR

DIVISION: LOAN OPERATIONS

WAGE CLASSIFICATION: 7

REPORTS TO: SUPERVISOR OF LOAN OPERATIONS

SUPERVISES: Has No Supervisory Responsibilities

JOB SUMMARY

Accepts loan payments from tellers and processes mail payments. Prepares manual auto-debit payments. Assist customers concerning payments, payoffs, loan histories, etc. Other duties as may be requested by supervisor or officers.

DUTIES

• Morning Balancing Duties:
  • Process paid out loans each morning
  • Release titles when necessary
  • Refund interest surcharge & processing fees when necessary
  • Balance FASB general ledger accounts
  • When a real estate loan pays off, give a copy of paid out a loan to FNMA loan processor.

• Check ARM and interest rate change notices daily. Have payments refigured, if

necessary, and file maintenance reordering of new coupon books.

• Prepaid loan report

• Process Mail Payments
• Process Teller Payments
• Process Participation Payments
• Prepare Manual Auto Debits
• Print loan maturing report and email to officers and credit division every Friday morning.
• Handle daily wire transfers (incoming)
• At end of the workday, before sending final loan payments to the proof check the mail bin to make sure no late work has been left out of processing.
• Pick up mail payments and deliver to the department
• Pick up loan work from Main Office Tellers, Loan Processors, and Mortgage Dept.
• Prepare monthly Loan Committee Reports
• Prepare quarterly Call Report schedule
• Assist loan officers, loan processors and teller with any loan inquiry
• Telephone assistance to customers concerning loan histories, payments, the payoff

next due dates, coupon books, etc.

• Miscellaneous to Loan Officers
• Recommend changes to update job procedures
• Back-Up: See Individual Job Descriptions for Details
  • Loan Disbursement Processor
  • Loan Input Processor
  • Loan Imaging Processor
  • Loan Operations Supervisor

• Other duties as may be required from time to time.

ESSENTIAL TECHNICAL SKILLS, QUALIFICATIONS

KNOWLEDGE AND ABILITIES REQUIRED:

• Ability to communicate with others in a warm and helpful manner.
• Listen well and clearly present information through the spoken word.
• Ability to relate to routine operations in a manner that is consistent with established policies and procedures.
• Ability to be attentive to all aspects of the environment while working; to monitor the environment during routine activity.
• Requires the ability to use a systematic approach in solving problems through analysis of problems and evaluation of alternate solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions.
• Ability to write clearly and effectively, present ideas, and to document activities; to read and interpret written information.
• Regular and predictable attendance. The ability to come to work.
• Ability to work in a cooperative manner with department/division heads, supervisor, co-workers, and others in the office.
• Ability to work in a constant state of alertness and in a safe manner.
• Ability to follow policies, procedures, and rules of AuburnBank.

SKILLS REQUIRED:

• Requires extended periods of sitting.
• Requires eye-hand coordination and manual dexterity.
• Requires the ability to access, input and retrieve information from the computer.
• Requires the use of office equipment, such as, computer terminals, telephones, copiers, and printers.
• Requires transporting files ranging up to 25 lbs.
• Requires answering telephones for lengthy time periods.
• Requires typing skills.
• Requires the ability to work closely with people.
• Requires working long periods of time between breaks and meals.
• Requires being able to work under stressful conditions.
• Requires corrected vision and hearing to normal range.
• Requires the ability to respond to customer requests.
• Requires the ability to distinguish letters and symbols.
• Ability and willingness to maintain strict confidentiality.
• Must work days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours) to communicate with supervisor, coworkers, customers, vendors, and other persons in an organization with whom interaction is required to accomplish work and project goals.

EDUCATION OR EQUIVALENT:

• Requires a high school diploma or GED equivalent.
• 1 year of banking or related experience required.

ORGANIZATION

Has an inherent duty and responsibilities to make recommendations to supervisor concerning possible methods to improve the department.

FINANCES

Has the responsibility to make recommendations to supervisor concerning the budgetary needs of the department.

RELATIONSHIPS

1. Responsible to the Supervisor of Loan Operations and Vice President of Loan Operations for the fulfillment of their functions, responsibilities, and authority and for their proper interpretations.

2. Will have extensive contact with customers and the public and is to conduct relationships in a manner that will enhance the overall marketing effort of the bank.

3. Will be called upon from time to time to participate with community organizations and in community projects.

Updated: February 20, 2020

• Requires a high school diploma or GED equivalent.
• 1 year of banking or related experience required.