Loan Operations Assistant

County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial performance."

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as Loan Operations Assistant for our ON-SITE location in Hillsdale, Michigan.

JOB SUMMARY

Primary responsibility is to review and verify all types of loan system maintenance for accuracy, including new loans, renewals and miscellaneous changes. Additional responsibilities include performing monthly audit of various reports, loan document scanning, quoting loan payoffs, returned mail and other various duties as assigned.

DUTIES

Reviews and verifies new loan, loan renewal and loan modification system file maintenance for accuracy.
Reviews and verifies all loan account file maintenance changes are accurate.
Reviews file maintenance reports for completion.
Work with lenders and processors to track all loans are sent to Loan Operations for retention.
Answers incoming phone calls and routes accordingly.
Quotes mortgage and consumer loan payoffs, as requested.
Issues loan numbers to lenders and processors as requested.
Perform monthly audit of mortgage reports, and/or committed loan documents.
Assists with scanning and committing loan documents into Director.
Research and resolution for returned mail.
Provides problem resolution as discovered or assigned by others.
Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance.
Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned

CONTACT WITH OTHERS - INTERNAL

Communicates on a regular basis with lenders, processors, and front-line associates.

CONTACT WITH OTHERS - EXTERNAL

Communicates on a regular basis with clients through loan department phone workgroups.
Communicates with title companies about payoff quotes.