Loss Mitigation Processor

Do you ever feel like your skills and dedication go unnoticed in the mortgage industry? It's time to make a change and be part of a team that truly values your expertise. Welcome to DLS Servicing Consultants, where your talents are recognized and celebrated!

Why Choose DLS Servicing Consultants?

• Team-Centric Culture: Enjoy a collaborative and supportive work environment where your contributions are celebrated.
• Casual Atmosphere: Embrace a relaxed yet professional atmosphere that promotes creativity and camaraderie.
• Flexible Work Options: Achieve a work-life balance that suits your needs and preferences.
• Continuous Learning: Benefit from ongoing training and development opportunities to stay ahead in your field.
• Career Advancement: Define your career path based on your aspirations, not limitations.
• Recognition: Experience genuine appreciation for your expertise and dedication.
• Making a Difference: Be part of a team that positively impacts clients' lives in the mortgage industry.

Title: Loss Mitigation Processor

Reports to: Loss Mitigation Team Lead

Job Type: Clerical – Non-Exempt – Full Time

Job Purpose: Intakes all Loss Mitigation documents prior to review and requests additional documents as necessary. Is the primary back up for the Receptionist.

Key Responsibilities and Accountabilities:

· Receive new files through the secure File Transfer Portal, accurately enter data, and note the internal system with key information

· Retrieve key documents from online sources and merge into working file.

· Review each file to determine if all the baseline documentation has been provided and prepare an additional information or acknowledgement letter, as applicable

· Communicate to the client regarding missing documents and track for completion

· Respond to all client inquiries within 2 hours of receipt.

· Attend all department training meetings, webinars or other department meetings

· Assist with the training of new co-workers.

· Maintain confidentiality standards that protect the borrower’s private data.

· Participate in special projects and other duties as assigned.

Knowledge Skills and Abilities:

· Proficient in Microsoft Word, Excel, and Outlook and Adobe

· Attention to Detail and Accuracy

· Must be able to work in a fast-paced environment

· Strong sense of urgency and meeting challenging deadlines

· Ability to work in a team environment

· Ability to work in a paperless environment.

Decision Making Authority:

Independent decision making

Minimum Experience and Education Requirements:

· High school degree (or equivalent) required, some college preferred

· Knowledge of FNMA, FHLMC, FHA, VA, and USDA default servicing guidelines preferred

· Knowledge of Loss Mitigation underwriting preferred

· Mortgage Servicing experience preferred.