Loan Officer - Consumer Direct

EMM Loans is seeking an experienced, Loan Officer - Consumer Direct, to support its growing Consumer Direct operations.

EMM LOANS LLC (EMM), specializes in all aspects of residential mortgage lending. EMM is licensed to do business in 37 states and is a directly endorsed lender by HUD-FHA. Since 2004, our best-in-class customer service has paired with offering industry leading products that include Fannie Mae and Freddie Mac sponsored loans, individual state programs, and access to a portfolio of private investors nationwide. EMM’s independence as a private direct lender means we have the ability to offer rates and terms other lenders can't. Our success as a company is a direct result of our passionate adherence to a core belief system of amazing culture and integrity in everything we do. The EMM team’s firm commitment to a simpler process paired with a “human to human” approach, allows us to excel in an ever-changing industry.

The Loan Officer - Consumer Direct will market and be responsible for originating residential mortgage loans. This position requires providing excellent customer service to inbound leads, clients, and prospective clients, seeking residential mortgage loans and taking applications. The Loan Officer - Consumer Direct will interview applicants to acquire information concerning their current financial situation, their needs, desires, property information, obtain and analyze pertinent data, and ensure the customer understands the loan process from application through closing while evaluating the loan applications and documentation to confirm credit worthiness.

Highlights

• Credit qualified call-in leads ~ you pick up phone and there is an interested and qualified customer on the other end.
• Industry leading compensation.
• Front and back-end support that is dedicated to the Consumer Direct channel.
• LOA to clear borrower stipulations.
• Instantly disclose files while borrower is on phone.
• Quarterly production bonuses on top of compensation.
• In-House Underwriting
• In-House Processing
• Super Aggressive Product Line (Conventional, FHA, VA, USDA, Jumbo, Non-QM, First Time Home Buyer programs and Second Lien HELOC’s are just the start)
• State Of the art Digital Mortgage POS (Point of Sale) and in-depth Lead Management CRM with an incredible support team that keeps you doing what you do best, SELLING!

Qualifications

• 5-10 years in inbound call center preferably with mail new origination not portfolio retention.
• Proven history of success in all rate environments.
• Active NMLS Licensing – the more states, the better!
• A contagiously positive attitude and LOTS of energy.
• Ability to adapt to change and the willingness to bring process improvements to the table to help grow as a family!
• Deep knowledge of various loan products, origination processes, policies, procedure, underwriting guidelines, and documentation requirements.
• Encompass experience is a must.
• CRM and LMS experience are helpful in your success! (Velocify).
• Ability to multitask to work the provided leads utilizing all methods of communication, phone, text, email all through the provided systems.
• Impeccable customer service skills with the ability to analyze borrower’s financial information.

Benefits

EMM Loans is proud to offer a wide range of benefits and a top level compensation plan. Eligible employees can participate in the following:

• Medical, Dental, and Vision insurance

• Flexible Spending Account

• HSA Account (with eligible medical plan only)

• Company paid Life Insurance and LTD

• Short Term Disability

• Additional buy up Life and LTD Insurance

• PTO plan

• 401K plan with an employer match

Apply for Loan Officer - Consumer Direct using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4614bdb5-e529-4d00-a11e-dbb881dad2bd&ccId=19000101_000001&jobId=189862&lang=en_US

*All positions are contingent upon the successful completion of a background check.

EMM is an Equal Housing Lender and Equal Opportunity Employer.

Lender NMLS# 2926