Loan Contact Representative

Loan Contact Representative

Job Summary: 

To function as team member to assist members, staff, and third parties with general aspects of inbound consumer lending communications for the credit union.  Provide accurate loan payoff quotes to members and applicable third parties.  Assist members with the status of their active loan application.  Provide instructions on how to make loan payments including the processing of loan payments as needed. Assist members with past due loans and any associated loan modifications.  Provide updates and assistance associated with all other loan or lending related matters.

Salary: $19.50/hour DOE

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Calculate and provide loan payoff quotes to members and authorized third parties. 
• Identify the status of recently submitted loan applications and answer basic application related questions.   Connect members with the appropriate lending representative to assist with completing their loan application.  Notify lending departments of necessary follow-up with members
• Review loan payment information with members for their new loan.   Provide the various methods to make monthly loan payments.   Provide supporting documents and copy of Welcome Packages.
• Provide basic account information for members who are past due on their loan.  Connect members with the appropriate Collection Department staff for more detailed assistance.  
• Provide members with the process instructions and document(s) necessary to begin their request for a loan modification or due-date-change
• Provide payment options to members for using the online and/or telephone channels to make their loan payment.  Process the loan payment for the member if necessary.
• Answer basic questions regarding member inquires involving their title, lien, registration or other MVD related subjects.   Connect members with the appropriate HFCU MVD staff as needed.

Preferred Skills:

• Up to six months of similar or related experience.
•  Equivalent to a high school education.   

Benefits for Full Time Employees:   

• Vacation/Sick Time
• Health/Dental/Vision/Life/Disability Insurance
• 401(k) with employer match
• Health Savings Account with employer contribution.

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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