Address
Form of workUnder the direction of the Staff Services Manager (SSM) I, the Staff Services Analyst (SSA) will provide analytical and technical support to the Imaging and Live Scan Program (ILSP). The SSA serves as the initial point of contact to client agencies including but not limited to: applicant agencies, law enforcement, state departments, and the Department of Justice (DOJ) Peer/Private Service Providers (PSP's) business partners. The SSA serves clients in the coordination of required documents, the DOJ policies and procedures, the installation, connection and electronic acceptance testing of new or replacement Live Scan equipment. Analyzing various operational areas and issues within the program to identify existing or potential problems and/or enhancing overall operations and when required, developing associated recommendations.
The SSA will access various departmental databases to review both applicant and criminal transactions for testing and troubleshooting of transmissions received from the field. The SSA will coordinate with the Application Development Bureau (ADB) to resolve all complex technical issues related to Live Scan. The SSA will monitor and update the tracking database for all Live Scan equipment and run various reports on a monthly and quarterly basis, or as requested by management. The SSA will coordinate with the Live Scan Billing Unit and the Division of Operations (OPS) Accounting Office to resolve billing issues received from the field. The SSA will also assist the ILSP in various special projects as needed for development of conference planning, procedures, and training for both external and internal clients.
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You will find additional information about the job in the Duty Statement .
Working Conditions
This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-411597
Position #(s):
420-735-5157-002
Working Title:
Live Scan Support Staff Services Analyst
Classification:
STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
Day
Work Week:
Monday-Friday
Department Information
- This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Records & Biometric Identification Branch, Imaging & Live Scan Program, Live Scan Support Section.
- Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- For more information about the department, please visit the Attorney General's website at www.oag.ca.gov .
Special Requirements
- A fingerprint check is required.
- Clearly indicate JC-411597 in the "Examination(s) or Job Title(s) For Which You Are Applying" section of your State Application.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/31/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Attn: Malina Velarde JC - 411597
PO Box 160608
Sacramento , CA 95816-0608
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Malina Velarde JC - 411597
4949 Broadway
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - 1. After reviewing the duty statement, please describe how your work experience, knowledge, abilities and/or education has prepared you to successfully perform in this position.
2. Describe your experience and role in analyzing a complex program issue and the systematic steps you took to successfully:
a. Identify and state the problem/issue
b. Document your findings
c. Recommend a sound and conclusive solution/alternative.
3. Describe your experience in dealing with a variety of individuals, to include your ability to effectively communicate and interact with high level management.
4. Describe in detail your experience interpreting and applying regulations, statutes, policies, and procedures. - Other - Cover Letter.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to exercise good judgment, and act with flexibility and diplomacy
- Excellent written and oral communication skills and a demonstrated history of good work habits
- Ability to work independently and as a member of a team to accomplish program objectives
- Strong knowledge of the criminal justice process and experience with criminal history information
- Ability to maintain confidentiality on sensitive issues, work cooperatively as a team, and maintain professional relationships with department staff
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Holly Bittle
(916) 210-3376
holly.bittle@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information on Applicant Filing
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
