Address
Form of work
SalaryTHE POSITION
NOTE: THIS IS A REPOSTING OF CS-2023-71442-02150. IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM DECEMBER 13, 2023 TO DECEMBER 26, 2023, YOU CANNOT SUBMIT A NEW APPLICATION.
Do you have a passion for food and wine pairing? Do you have experience with providing friendly and enthusiastic customer service? We are looking for motivated individuals to help deliver outstanding customer care in the fast-paced environment of our Fine Wine & Good Spirits stores. Our goal is to responsibly sell wine and spirits as a retailer and wholesaler, regulate Pennsylvania's alcohol industry, promote alcohol education and social responsibility and maximize financial returns for the benefit of all Pennsylvanians. This is a perfect opportunity to share and expand your knowledge!DESCRIPTION OF WORK
This position gives you the opportunity to supervise, manage and direct activities in state-owned Fine Wine & Good Spirits stores. You will be responsible for supervising a shift, participating in a variety of sales activities including receiving shipments, stocking products, and provide excellent service to all customers in a clean and safe store environment. Throughout operations, you will assign and inspect the work of Liquor Store employees and instruct employees in the proper application of policies and procedures. You will also assist General Managers, in their role of being accountable for the entire store operation which includes sales, store maintenance, merchandise and cash accounting, maintenance of records and all related functions.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours bi-weekly.
- Work hours vary from 7:00 am to 10:00 pm, Sunday- Saturday.
- Salary: The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:- One year as a Liquor Store Assistant Manager 1 or a Liquor Store General Manager 1A; or
- Two years as a Liquor Store Clerk 2; or
- Two years of lead retail sales work.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this short video!
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
- 01Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store Assistant Manager 1 or a Liquor Store General Manager 1A for one year or more full-time?
- Yes
- No
02If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.03Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store Clerk 2 for two or more years full-time?- Yes
- No
04If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.05Do you possess two or more years of full-time lead or supervisory retail sales work?- Yes
- No
06If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.07CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
08WORK BEHAVIOR 1 - RETAIL LEAD WORK/TRAININGPlan, schedule, and assign work to employees considering shift, number of available staff, skill levels, and time available for performance of tasks. Monitor employees' work assignments and make adjustments by prioritizing and delegating specific assignments to ensure work is completed. Determine training needs and conduct on-the-job training in all aspects of store management as needed for lower-level positions including safety measures; policy and procedures; inventory processes; operating cash register/point-of-sale system; and handling exchanges, special orders, and gift certificates. Select the learning experience necessary to meet training objectives, and decide the length and intensity of training.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience performing all aspects of this work behavior including planning, scheduling, assigning, and monitoring the work of other less experienced staff; establishing time frames for completion of work, making adjustments as needed by prioritizing and delegating assignments; and determining training needs and providing on-the-job-training in all aspects of store management as listed above.
- B. I have experience performing most aspects of this work behavior including assigning, monitoring, and establishing time frames for completion of work to other less experienced staff. I provided on-the-job-training in most aspects of retail sales/customer service work such as operating the cash register/point-of-sale system and processing exchanges and gift certificates.
- C. I have experience performing some aspects of this work behavior such as providing on-the-job-training to newly hired staff or monitoring and ensuring completion of assigned work of less experienced staff.
- D. I have NO experience related to this work behavior.
09In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to retail lead work/training.
- Your level of responsibility.
10WORK BEHAVIOR 2 - INVENTORYMonitor inventory levels to ensure adequate supply of stock at all times. Duties may include daily physical/perpetual inventory comparisons to verify accuracy; requisition merchandise when supply reaches reorder point; transfer salable merchandise of excessive stock on hand; receive, verify, and inspect inventory shipments; properly store inventory considering unit code number, space availability, product rate of sale, date of stock, and safety conditions. Instruct employees in proper inventory procedures including recording damage or shortage, completing forms to account for receipts and expenditures, and forwarding reports to appropriate departments.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience monitoring inventory levels including requisitioning merchandise; transferring salable merchandise of excessive stock on hand; and receiving, verifying, and inspecting inventory shipments. I was responsible for all stages of inventory control operations including adjusting inventory levels based on product demand AND instructing employees in proper inventory procedures.
- B. I have experience in some aspects of inventory control operations including receiving, verifying, and inspecting inventory shipments OR storing inventory AND instructing employees in proper inventory procedures.
- C. I have experience in some aspects of inventory control operations including receiving, verifying, and inspecting inventory shipments OR storing inventory with guidance or assistance from others.
- D. I have NO experience related to this work behavior.
11In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The experience you have in shipping, receiving, and inventory control operations.
- The actual duties you performed.
- Your level of responsibility.
12WORK BEHAVIOR 3 - CUSTOMER SERVICE/EFFECTIVE COMMUNICATIONOversee customer service activities and promote good public relations by ensuring customers receive prompt and courteous service. This includes listening to customer concerns or complaints; taking appropriate action to resolve service issues; answering customer inquiries concerning products and product-related information; assisting customers in their product selection; and establishing appropriate interactions with customers, superiors, coworkers, and vendors to promote effective store operations.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience providing customer service by listening to customer concerns or complaints; answering customer inquiries; assisting customers in their product selection; AND taking action to resolve service issues. I was responsible for addressing corrective actions to resolve service issues.
- B. I have experience providing customer service by listening to customer concerns or complaints, answering customer inquiries, and assisting customers in their product selection. I recommended corrective actions to resolve service issues, but did not have the final authority to carry out these actions.
- C. I have experience performing at least one aspect of this work behavior such as assisting customers in their product selection OR answering customer inquiries.
- D. I have NO experience related to this work behavior.
13In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The level of customer service you provided and, if applicable, the types of customer complaints or issues you have resolved.
- Your level of responsibility.
14WORK BEHAVIOR 4 - POINT-OF-SALE COMPUTER SYSTEM/CASH REGISTER OPERATIONOperate a point-of-sale computer system to complete sales and check inventory of merchandise. Reconcile records of sales for sales transactions.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for all permission levels of point-of-sale functions AND reconciling records of sales for all cash drawers/sales transactions.
- B. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for reconciling records of my cash drawer/sales transactions.
- C. I have experience operating a cash register that did not have the capability to check or track inventory. I was responsible for reconciling records of my cash drawer/sales transactions.
- D. I have NO experience related to this work behavior.
15In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to point-of-sale computer systems/cash register operations.
- Your level of responsibility.
16WORK BEHAVIOR 5 - STANDARD BUSINESS SOFTWAREOperate a standard office computer to send and receive email communications and prepare records and reports concerning store operations and transactions including daily receipts, bank transactions, shipments received, shortages or overages, unsalable merchandise, and merchandise transfers.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have computer experience performing all aspects of this work behavior including utilizing word processing and spreadsheet software to prepare records and reports; utilizing scheduling software; using a file management system, and sending and receiving email communications.
- B. I have computer experience performing some aspects of this work behavior including utilizing word processing and spreadsheet software to prepare records and reports AND sending and receiving email communications.
- C. I have computer experience performing at least one aspect of this work behavior such as using word processing software to write or edit copy OR sending and receiving email communications.
- D. I have NO experience related to this work behavior.
17In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The duties you performed, as well as computer functionality.
18WORK BEHAVIOR 6 - SECURITY MANAGEMENTAdminister and oversee store security procedures (such as checking locks on doors, safes, cash registers, change fund boxes, etc.) to prevent theft by ensuring they are secure and functioning properly. In the event of a breach of security, notify proper authorities and follow recommended procedures to restore security.Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience administering and overseeing store security procedures including checking locks on doors, safes, cash registers, change fund boxes, etc. to ensure they were secure and functioning properly. I was responsible for notifying authorities and following procedures to restore security in the event of a breach of security. I was responsible for documentation of all incidents.
- B. I have experience in store security procedures including checking locks on doors, safes, cash registers, change fund boxes, etc. to ensure they were secure and functioning properly with guidance or assistance from others. Someone else was responsible for initiating procedures to restore security in the event of a breach of security. I provided documentation of incidents as needed.
- C. I have experience in store security procedures including maintaining security of my point-of-sale system and cash drawer during my shift.
- D. I have NO experience related to this work behavior.
19In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to security management.
- Your level of responsibility.
* Required Question
