Line Service Agent

Salary: $18.22 Hourly
Location : Fort Myers, FL
Job Type: Full-time
Job Number: 00552
Department: Page Field
Opening Date: 03/21/2024
Closing Date: 4/21/2024 4:30 PM Eastern
The Position
A Line Service Agent with Base Operations at Page Field is trained to perform a variety of customer-oriented tasks while providing ground handling services for private and business aircraft at Page Field. This position receives direction from the Shift Lead, Line Service Supervisor, Customer Service Supervisor, General Manager or other higher level supervisory or management personnel within LCPA. This is an entry level position with the possibility to progress to Line Service Technician.
General Description

• Effectively communicates with pilots and flight crew prior to performing general aircraft servicing.
• Coordinates the use and application of ground support equipment, general facilities, and maintenance duties.
• Operates fuel truck & performs fueling of fixed and rotor wing aircraft according to industry specifications and to Lee County Port Authority fuel program and procedures.
• Checks and adds proper oil/fluids in accordance with the specification of the aircraft as requested by the customer.
• Checks and adjusts tire pressure, performs lavatory service, and operates ground power units as requested.
• Provide aircraft servicing and courtesy assistance to airport users in accordance with established standards and procedures.
• Under supervision, performs and assists with towing of aircraft on the ramp to secure tie-down areas and ready ramp locations, and tows aircraft into and out of hangars using appropriate tug and tow bars for specific aircraft.
• Directs aircraft to proper parking areas and provides lead-in/lead-out marshaling assistance.
• Performs daily and monthly fuel truck, GSE and vehicle safety inspections. Ensures vehicles are in safe operating order and are running properly.
• Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety and security compliance.
• Assists with daily fuel farm inspections including performing pre-loading and quality control inspections. Performs accurate fuel quality control tasks and maintains error-free records.
• Conducts airfield material condition inspections and advises Shift Lead and/or Line Service Supervisor of all noted discrepancies. Responds to provide assistance with disabled aircraft on airfield and other airport emergencies as directed.
• Tops-off equipment fuel tanks and ensures ground service equipment is maintained, serviced and in safe operating condition.
• Remains current on recognizing General Aviation aircraft manufacturers' models and remains qualified on all aircraft ground handling procedures; reviews new and updated operational manuals for various aircraft to remain current on specifications and servicing requirements.
• Works cooperatively with Customer Service Representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.
• Greets flight crews, passengers and tenants in a friendly and welcoming manner.
• Displays a positive and professional attitude at all times while maintaining acceptable grooming standards and wearing the uniform with pride ensuring the highest level of safety, security and customer service is maintained at all times.

INCIDENTAL DUTIES

• Performs a variety of minor building maintenance upkeep tasks such as restroom cleaning, attendance to spills inside/outside the FBO, and other general cleanliness duties as needed.
• Assists maintenance staff with tasks such as mowing, string trimming, painting, or other similar tasks during non-seasonal times as staffing allows.
• Maintains currency on essential authority communications by monitoring email daily & responding as required.
• Position requires individual to work varying shifts including days, nights, weekends, holidays and "on-call" scheduling as necessary. Schedule restrictions may apply during seasonal timeframes.
• Position requires individual to effectively use his/her time while working as scheduled.
• Performs other duties as required.

Minimum Requirements
KNOWLEDGE, SKILLS & ABILITIES

• Basic knowledge of general aviation aircraft and different types of aviation fuel highly desirable.
• Must possess above average customer service skills and have the ability to effectively communicate with others at all times.
• Must know airport layout & technical details within 120 days of hire.
• Must successfully complete the Page Field Movement Area Driver Course written and practical tests within 180 days of hire.
• Must achieve NATA Safety 1st Certification within 10 months of hire.
• Must successfully complete annual recurrent training examination with a score of 90 or higher.
• Ability to read, understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to handle and resolve challenges involving unusual situations in a professional manner.
• Ability to perform job duties while being exposed to working near moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions including extreme heat; risk of electrical shock, flammables and vibration and loud noise levels within the work environment.
• Must meet the physical ability requirements to lift and carry 30 pounds, and occasionally lift and/or move up to 100 pounds, stand, walk, sit, stoop, crawl, kneel, crouch, hear, reach, climb or balance. Specific vision abilities to include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Must be able to safely operate a fire extinguisher, tow tugs and tow equipment, various hand tools, radios, ground power units, fuel pumping systems, fuel trucks and other vehicles.
• Must be able to communicate clearly on a two-way radio.
• Must have basic working knowledge of personal computers.

TRAINING AND EXPERIENCE
High school diploma or general education degree (GED) is required. A minimum of one year work experience in related aviation or customer service experience preferred. Any combination of education and experience, which demonstrates the ability to perform duties effectively, may be substituted.
LICENSES AND CERTIFICATIONS

• Possession of valid Florida driver's license is required.
• Must maintain a valid State of Florida driver's license or possess a valid out of state driver's license with the ability to obtain the State of Florida driver's license within 30 days of employment.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES
Lee County Port Authority personnel are designated by Tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called upon to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.
Overview of Benefits
Florida Retirement System (FRS)
The employee has a choice of a pension or an investment plan. The FRS Pension Plan is a traditional defined benefit plan that offers you a guaranteed monthly benefit for life after the required vesting period. The FRS Investment Plan is a defined contribution plan that receives an employer contribution of 6.3% for regular class employees and 14% for special risk employees . Both are employee and employer-sponsored retirement plans. Lee County Port Authority employees eligible to participate in FRS are required to contribute 3% of each paycheck to FRS. If you have retired from the FRS pension plan, please be advised that you are not eligible for renewed membership in either of the FRS retirement plan options.
Medical Insurance
The Port Authority offers two plan choices for all full-time employees, their spouse and their dependents. Coverage begins the first of the month following their date of hire.
Dental Insurance
The Port Authority offers a dental plan for full time employees, their spouse and children.
Vision Insurance
If you are enrolled in the medical plan you and your family are eligible for basic vision coverage through vision discounts. Two more comprehensive plans are offered, including a basic vision plan and a vision 2 high option plan, paid entirely by the employee.
Employee Assistance Program
The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality.
Flexible Spending Account(s)
There are two types of reimbursement accounts: Medical and Dependent Care. It is optional and allows the employee to have pre tax dollars deducted from their paycheck for reimbursement of medical costs not covered by your plans or child care costs for children under 13.
Life /AD & D Insurance
The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die.
Optional Life Insurance
The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).
Short Term Disability
The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee.
Long Term Disability
The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 90 consecutive days.
Direct Deposit
The employee's payroll check is directly deposited into the bank of their choice.
Other Programs
Deferred compensation and membership in the Suncoast Credit Union are also available.
Paid Time Off & Holidays
The Port Authority offers a generous amount of paid time off and paid holidays.
01
What attracted you to this position and why do you want to work for the Lee County Port Authority?
02
This is a customer service oriented position. Please provide examples of your customer service experience and your skills to handle customers in a high-paced environment.
03
How would you describe someone with a service personality or a desire to serve others?
04
What motivates you to work hard and be productive?
05
Are you willing to work different shifts any day of the week, including weekends and holidays, between the hours of 6am -10pm?

• Yes
• No

06
Are you willing to respond to after-hours calls between the hours of 10 p.m. and 6 a.m. when required?

• Yes
• No

07
If selected as a Line Service Agent, you would be considered a Tier I employee. In the event of a storm or other significant event, you may be required to report to work during the pre-, intra- and post-event periods in a support role. Are you willing to report to work if called upon to do so?

• Yes
• No

Required Question