Customer Service Agent

Tee Times USA is seeking a Golf Customer Service Agent
Tee Times USA / Golfpac Travel is USA’s leading golf travel company. At our beach-front office in beautiful Flagler Beach, FL as well as our office in Longwood, FL, we use state-of-the-art technology and excellence in customer care to maintain our strong 27-year track record. Our 45 member team is comprised of enthusiastic individuals who thrive in a fast-paced environment. We invite resumes from dynamic team players that share our passion for success.
Qualifications:

The ideal candidate is a people-person with strong computer skills who enjoys helping customers on the telephone and the Internet. Candidate must thrive on providing Customer Service and have a thorough attention to detail. Knowledge of golf & travel is a plus.
Strong verbal, interpersonal and written communication skills required.

• An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
• Strong computer skills including PC, email, Internet, and the ability to quickly learn new computer programs as technology dictates
• Strong problem-solving abilities with attention to detail
• A self-motivated team player, who thrives in a self-disciplined environment
• Well organized with good time management skills

Duties:

• Answering the telephone when customers call to plan and book their golf vacation
• Using the computer to plan, quote and book golf vacations
• Using the Internet and live chat to walk customers through various options for their trip
• Responding by email to on-line golf vacation quote requests
• Maintaining contact with customers utilizing top-notch follow-up skills
• Opportunities for cross-training as business needs dictate

We offer:

• 
  Competitive salary commensurate with experience
• Pleasant work environment with an outstanding team

• Company-matched retirement plan