Light Microscope (Lm) Field Service Engineer

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day - in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Field Service Engineer is an entry to mid level Field Service position requiring a strong background in electronics and mechanics. Success in this role requires a strong dedication to learning and the rapid absorption of training material as a high percentage of their time will be spent in technical training courses both domestic and international. Learning of basic application principles is also a requirement to provide technical service. When not in classroom training the FSE will be engaged in on-the-job- training, working closely with, and assisting higher level FSEs in a customer environment.

This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must in order to be a successful Field Service Engineer. As the training progresses the FSE will be assigned basic task and service orders to complete on their own.

We are looking for people who are keen to try something new. You must live no more than one hour from New York City limits.

• Troubleshoot complex Light Microscope equipment.
• Ability to make technically complicated equipment repairs.
• Maintain systems to achieve the contractually obligated equipment uptime performance.
• Report all tool actions/events and daily activities in Field Service reports.
• Communicate tool and site issues to customers and 2nd level support; follow up to achieve resolution of customer's open issues.
• Schedule and perform all tool Preventative Maintenance activities.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other Field Service personnel.
• Complete and submit Field Service reports.
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions.
• Other duties as assigned by manager.

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)
• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems.
• Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Proven ability to work successfully as an individual contributor or as part of a team.
• Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)
• Good administrative and time management skills.
• Capable and willing to engage customers in their workspace/environment, including BSL -2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment.
• Willingness and ability to travel domestically and overseas. In addition to service function, may asked to work in assigned teams on defined projects as directed by management. Lifting of heavy equipment crates required; crate weight ~ 75 lbs.
• Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.
• Frequent overnight travel, domestic and international (average 50%).
• Participation of six months to one year of formal training as a Field Service Engineer and proficiently maintains all duties and associated responsibilities.

The annual pay range for this position is $82,000 - $102,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:
Steve Warner