Address
Form of workAlternate Locations: Dover, NH (New Hampshire); Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 72690
We are excited to bring on a highly motivated Life Claims Specialist to staff our ever-growing claims organization.
Background Details
As a Life Claims Specialist, you will be responsible for the investigation, evaluation, interpretation, and payment or denial of Life Claims. You will leverage sound and impartial claim judgments by following established best practices as well as key policy provisions. You will have overall responsibility for managing Life Claims in an ethical manner, ensuring quality decisions, accurate benefit calculations, and timely, proactive communication with beneficiaries, claimants, and employers. You will be expected to deliver exceptional customer satisfaction and meet defined standards of performance to include but not limited to time service, response time, productivity, and quality.
• You will be responsible for the investigation, evaluation, interpretation, and determination of Life Claims with sound and impartial claim judgments based on contract language and policy provisions.
• You will complete accurate financial calculations consistent with company and state guidelines.
• Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.
• You will review increasingly complex medical records/information and effectively leverages a variety of internal/external tools & resources to understand medical terminology, duration, functionality, documentation, organization, and overall claims workflow.
• You will obtain increasingly complex information needed (e.g. financial and medical records, etc.) to make claim determinations and accurately calculate more complex benefits, seeks second-level review as needed.
• You will conduct initial and ongoing claimant interviews and appropriately updates claim file/documentation.
• You will identify benefit discrepancies and complete more complex adjustments as needed.
• You will review increasingly complex submitted claim information for payment.
• You will ensure the accuracy and completeness of submitted claims.
• You will escalate claims issues/concerns to senior team members and/or management.
Must-haves:
• High School or GED (Minimum Required)
• 2 - 3 Years of claims experience directly aligned to the specific responsibilities for this position (Required)
Nice-to-haves:
• Experience with Life Claims
• Strong mathematical skills for payment calculations
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
A clearly defined career framework to help you successfully manage your career
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
Pay Range: $22.17 - $28.01
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2022, approximately 16 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of September 30, 2023, the company had $290 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
