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***You must reside in one of the following states: Michigan, Indiana, Wisconsin, Florida, Georgia, North Carolina, South Carolina, Texas (residents in Dallas, Euless, or San Antonio are not eligible.) ***
NTI is a nonprofit organization that prides itself on being a company that helps assist Americans with disabilities and their caregivers in finding work-at-home jobs. If you are on SSI/SSDI or a caregiver looking to get back to work after a long pause and/or want to jumpstart your career path, NTI can be a great resource for you! We are SSI/SSDI friendly, and we strongly encourage you to apply.
NTI is a nonprofit organization that prides itself on being a company that helps assist Americans with disabilities and their caregivers in finding work-at-home jobs. If you are on SSI/SSDI or a caregiver looking to get back to work after a long pause and/or want to jumpstart your career path, NTI can be a great resource for you! We are SSI/SSDI friendly, and we strongly encourage you to apply.
Position Overview:
We are looking for Licensed Life/Health Insurance Agents to provide exceptional service to new and existing customers. Your goal will be to assist customers by identifying customer needs, answering policy questions, handling claims questions, securing recurring payments, promoting coverages, resolving issues, and suggesting coverage needed.
A Licensed Life / Health Insurance Agent is a full-time position, working 8-hour shifts Monday – Friday. Hours of operation are 7:45am to 7pm EST, with closing shifts requiring agents to stay on the phones till an “All Clear” is provided and released from phones, this means you could work past the 7pm EST closing time.
You must reside in one of the following states: Michigan, Indiana, Wisconsin, Florida, Georgia, North Carolina, South Carolina, Texas (Residents in the Dallas, Euless, or San Antonio are not eligible.)
Essential Duties and Responsibilities:
- Must meet Targets/metrics (KPI’s)
- Process customer transactions, including (but not limited to) policy changes, cancellations, new applications, and claims.
- Provide expert knowledge of policies and coverages.
- Identify and analyze customer needs to ensure customer retention.
- Counsel customers on additional coverages/needs using upsell/cross sell techniques.
- You will Handle types of calls such as for existing customers for billing issues, changes to current policy, inquiries, claims, sales, etc. With the average call volume per day=40-50 calls and the average call handle time= 9-15 mins.
- Maintain accurate information in database.
- Capture lead information from customers interested in further coverage.
- Handle all customer inquiries in a friendly/professional manner.
- Other duties as assigned.
Minimum Requirements:
- Must pass a background check.
- Must already have an active Life & Health Insurance License in resident state.
- Requires an active life and health insurance license in your resident state. NPN will need to be provided to the recruiter for proof prior to offer.
- Ability to become licensed in all 50 states.
- Your licenses must be up to date and the company is not responsible for any late fees or fines attached to your licenses. Any certifications that are due prior to your employment are at your cost and responsibility.
- CAPTIVE position, you can’t have any active open book of business in any lines of insurance while employed for Gerber Life Insurance.
- High School Diploma or GED.
- Recent (within last 3 years) relevant experience.
- Prior Sales, call center, and/or customer service experience a plus
- Solid to advanced computer skills, including data entry and word processing.
- Must be comfortable navigating a new computer with dual monitors.
- Navigate multiple screens and programs, ability to confidently multitask (type and listen at the same time).
- Excellent listening skills.
- Strong Compliance Acumen.
- Ability to carry out clear directives in a fast-paced, high call volume atmosphere while following company procedures, including Targets/metrics (KPI’s)
- Ability to sit/stand and answer the telephone while using a computer for the duration of assigned shifts (regular breaks are included).
- Polite, professional, confident, friendly, and upbeat phone demeanor.
Salary requirements:
- Salary $35,000-42,000 Annually.
- Bonus Structure ranging from $800-$2,000. (with the bonus, you could potentially make earnings up to $66,000 annually)
Training Requirements:
- Training hours = M-F, 7:30am-4:00pm CST/ 8:30am-5:00pm EST.
- Staggered learning approach to help you build your skills.
- “Nesting” environment allowing you to practice what you have been taught.
- Strict attendance policy during training, PTO is not available during this time.
Home office Requirements:
- Desk space for a computer, monitor, keyboard, and mouse provided by the company.
- A corded analog telephone with a dial pad and wired applicable headset (not USB as the headset will need to plug directly into your phone) is required for landline phone systems.
- Gerber recommends the Cortelco Model ITT-9125 Caller ID Corded Single Line Multi-Feature Telephone, but it is up to the applicant to provide a suitable phone and headset.
Internet Requirements:
- Reliable, hardwired DSL, Cable, or FiOS Internet (WiFi and Satellite are not compatible).
- Must provide a dedicated phone line; Landline is preferred over VOIP line – No others in the household can use the line while you are on your shift.
- Internet speed requirements with a landline phone are a minimum of 3 Mbps download speed, and 1 Mbps upload speed.
- Internet with VOIP or Cable phone systems must have a download speed above 3 Mbps, upload speed above 6Mbps, and PING below 100 Ms.
- All VOIP phone providers must be approved by the client before moving forward.
Physical Demands:
While performing the duties of this job, the employee is required to stand or sit, use hands to finger, handle or feel objects, and type on a keyboard. The employee must also be able to reach with hands and arms, balance, speak clearly, and hear. Specific vision abilities required by the job include close vision depth perception, and the ability to adjust and focus.
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.
EOE Disability/Vets:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About NTI:
NTI, Inc., also known as National Telecommuting Institute, specializes in providing virtual work-at-home opportunities for individuals with disabilities and their caregivers. Established in 1995 as a 501(c)(3) nonprofit organization, NTI is committed to fostering opportunities, advocating for equal access, and promoting economic empowerment for the disabled community.
