Licensed CSR

Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service. Duties: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, pricing, and order placement - Process customer orders, returns, and exchanges accurately - Resolve customer complaints or issues with patience and empathy - Provide product recommendations and upsell additional products or services - Maintain accurate customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on product knowledge and industry trends Qualifications: - Previous experience in customer service or a related field is preferred - Excellent communication skills, both verbal and written - Strong problem-solving skills with the ability to think quickly on your feet - Ability to multitask and prioritize tasks effectively - Proficient computer skills including MS Office Suite - Bilingual proficiency in English and Spanish is a plus Benefits: - Competitive salary based on experience - Comprehensive benefits package including health insurance, dental insurance, and retirement plan options - Paid time off for vacation, sick leave, and holidays - Ongoing training and professional development opportunities If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you! Apply today to join our dynamic team as a Customer Service Representative.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 35 per week

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Saint Johns, MI 48879: Relocate before starting work (Required)

Work Location: In person