Library Systems Support Technician

Salary: $24.04 Hourly
Location : Citrus County, FL
Job Type: Full Time
Job Number: 23-25
Department: Community Services
Division: Library Services
Opening Date: 11/06/2023
Closing Date: Continuous
General Description
Citrus County is a welcoming, economically vibrant community where people and nature live in harmony. Working for Citrus County means becoming an integral member of an organization driven by values, committed to delivering responsive services to our citizens. We aim to enhance our community's strength and improve our citizens' quality of life through high-quality programs, services, and facilities.
The mission of the Library Services Division reflects the commitment we are making to the citizens we serve. The Citrus County Library System promotes the pursuit of knowledge and delivers quality education to the community, embracing the power of information, imagination, and ideas.
As the Library Systems Support Technician you will perform specialized technical work supporting computers, assisting staff and patrons with technical issues, and utilizing library automated system services. The schedule for this full-time position is 8:00 AM to 5:00 PM, days of the week vary.
Essential Functions

• Provides helpdesk support to library staff for standard office software applications, basic hardware functionality, and library automated system applications.
• Performs routine software maintenance updates on computers, updates helpdesk status reports and logs.
• Provides technical support documentation to staff where applicable.
• Oversees the complete set-up and configuration of computers, printers, and other peripherals as directed.
• Supports the operation and maintenance of other library equipment and performs minor repairs as necessary.
• Maintains an accurate inventory of all computer related equipment.
• Performs other duties as required.

Minimum Requirements
Education, Training, and Experience

• Associate degree, or vocational-technical degree or specialized training that is equivalent to satisfactory completion of two (2) years of college education.
• Two (2) years' work experience in computer or technology-related field that requires critical thinking and problem-solving skills.
• Experience working in a public library setting, customer service area, or other technical support capacity.

Certificates, Licenses, Registration, Skills

• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Good working knowledge of Microsoft Office Suite applications and computer hardware and peripherals.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS); and
  • IS-700.b: An Introduction to the National Incident Management System

Physical Requirements/Work Environment

• Requires a combination of sitting and standing throughout the workday.
• The job involves frequent lifting and carrying up to 50 pounds.
• The job requires frequent bending, balancing, and occasional squatting, crawling, kneeling, twisting, and reaching above shoulders.
• The job requires the completion of tasks that involve simple grasping, pushing, pulling, typing, and driving automotive equipment.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Supplemental Information
Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individuals' qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.
Must successfully pass an employment reference check, criminal background check, physical examination check. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.
Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Pursuant to Chapter 119, Florida Statutes or the "Public Records Law," applications, resumes and personnel records are subject to public inspections. Details regarding the "Public Records Law"/ "The Sunshine Law" / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.
The Citrus County Board of County Commissioners provides a comprehensive benefits package.
Effective October 1, 2016, the County implemented a nicotine free incentive program as part of the Citrus County Wellness Program to help reduce insurance costs. Employees who are nicotine free or who participate in the nicotine free incentive program will be eligible to receive an incentive in the form of a $50.00 per month reduction in the health insurance premiums.
Medical Insurance - (Carrier: Florida Blue): Employee Premium is $0.00 or $50.00 monthly. Dependent coverage is available with bi-weekly premiums.
Employee Health & Wellness Center: Employee Premium is $0.00 when covered under Medical Insurance. Dependent coverage is $0.00 when covered under Medical Insurance.
Dental Insurance: Employee Premium is $0.00. Dependent coverage is available with bi-weekly premiums.
Vision Insurance: Employee and Dependent coverage is available with low monthly premiums.
Florida Retirement System: Employee contributes 3% of gross salary per pay-period. Option to choose from Pension Plan or Investment Plan. Visit myFRS.com for more details.
Other Benefits:

• Basic Term Life and AD&D Insurance $20,000
• Long Term Disability Insurance
• Life Assistance Program
• Paid Holidays - no waiting period
• Vacation Leave - accrues each pay period
• Sick Leave - accrues each pay period

Please note that the benefits may not apply to all constitutional offices; please refer to policies for specific information. The County's Personnel Policies, applicable Union Contracts and/or Certificate of Coverage provides detailed descriptions of all available employee benefit programs and stipulations.
For a more detailed overview of our benefit package,
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Please check EACH of the 5 BOXES BELOW to confirm these sections on YOUR APPLICATION ARE ACCURATE AND COMPLETE. If the sections mentioned below are left blank, your application will NOT be considered. ALL 5 boxes must be checked to confirm the application is accurately, complete, and verified.

• Education Section (must be completed)
• Work History Section (Including CURRENT/MOST RECENT and the last 5 or more years of work experience).
• STARTING and ENDING dates of ALL previous positions listed on this application
• Current and Previous Employer information is provided in full
• My application is complete and verified

Required Question