Address
Form of work
SalaryGeneral Description
POSTING TYPE: Open Competitive
DEPARTMENT: Library
HOURS: Part-time (.5 - 20 hour per week)
PREFERRED HIRING RANGE: $18.38 - $22.98
FULL SALARY RANGE: $18.38 - $28.72 (grade 103)
LOCATION: Heritage Library, Lakeville
UNION: AFSCME - Library
CLOSE DATE: 4:30 p.m. on Tuesday, January 30, 2024
What You’ll Do
The SeniorInformation Assistantworks under the supervision of a Circulation Services Supervisor and Branch Manager or Assistant Circulation Supervisor. The Senior Information Assistant will engage the public by providing exceptional customer service while assisting the public in the use of the Library. This includes managing customer accounts, locating and checking Library materials out and in, offering assistance and instruction on equipment and technology and managing workflows to accomplish duties in an effective, efficient and responsive manner. This position requires regular evening and weekend shifts and involves a significant amount of physical activity.
This position may include day, evening and weekend hours. This list of eligible candidates may be used to fill current and future Senior Information Assistant openings for a period of up to 3 months.
Who We Are
Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. Our motto is “Be More” and we strive every day to achieve excellence public service, with a focus on four values: Service, Integrity, People, and Innovation.
Dakota County Library’s mission is to cultivate community, creativity and learning. Our goal is to provide positive, welcoming, and inclusive experiences for our customers and employees. Our work environments are places where differences are valued and accepted, and respect and personal growth are expected. We are committed to dismantling institutional racism and other forms of oppression. We seek individuals who are eager to build a culture of belonging and a more equitable world.
Minimum Qualifications
- High school diploma or G.E.D, and
- One year experience working with the public in an office or retail setting, and
- Experience working with one or more of the following technologies: Microsoft Word, Excel, Outlook; E-books, or Internet searching.
- Ability to read, write, and/or speak in a secondary language (e.g., Spanish or Somali).
- Experience working with a library catalog and/or maker equipment such as 3D printers, creative design software, and sewing machines.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
1. Perform public service duties
b. Explain clearly and concisely Library policies and procedures
c. Assist customers in managing their Library accounts including explaining charges and collecting fees
d. Create and update customer accounts
e. Circulation of library materials
f. Assist customers with the use of library facilities, equipment, and technology.
g. Assist customers in locating materials
h. Carry out cash management tasks
b. Unload book return bins
c. Search collection for requested or needed materials and process accordingly
d. Shelve library materials
b. Track and report statistics
c. Order and maintain tax forms
d. Order supplies
5. Attend training sessions as approved or assigned by the supervisor
6. Participate on County and Library committees
ESSENTIAL JOB FUNCTIONS: Duties 1-6 are essential functions.
Knowledge, Skills & Abilities and Work Environment
- Knowledge of Microsoft Word, Excel, Outlook, and other software used in Library
- Knowledge of basic math
- Demonstrate strong interpersonal, oral and written skills
- Demonstrate superior customer experience/engagement skills
- Ability to demonstrate creativity, flexibility, and initiative in accommodating customer and staff needs
- Ability to adapt to a rapidly changing work environment
- Ability to meet deadlines
- Ability to complete detailed work accurately and efficiently
- Ability to operate personal computers and other office equipment
- Ability to alphabetize and file
- Ability to push/pull heavy book carts and lift/move boxes
- Ability to provide explanation and instruction on library equipment and technology
- Ability to work with diverse customers from numerous cultural backgrounds
- Willingness to maintain flexibility in schedule and assignments
- Ability to apply Dakota County Library values of diversity, equity, and inclusion to the work of this role
Work Environment
Work is performed within a County library system. Operation of office equipment such as personal computers, telephone, photocopier and printers. Occasional lifting requirement of up to 25 pounds, pulling and/or pushing book carts, exerting force to up 50 pounds. Frequent standing, bending, twisting, stretching, crouching, reaching (forward and overhead) and grasping. Frequent wrist and finger manipulation due to high concentration of book handling and computer work.
Benefits
- Comprehensive and affordable medical, dental, vision, and other benefits
- Excellent work-life balance
- Generous paid time off (accrual rate starts at four weeks per year)
- Eleven paid holidays each year and one floating holiday
- Pension with a generous employer contribution
- You submit an online application that includes supplemental questions
- We assign you a score based on your qualifications
- Top scoring candidates are referred to the hiring manager for interview consideration
- We conduct background and reference checks before hiring
