Library Page / Café Worker - Access Services

Salary: $15.00 Hourly
Location : Champaign, IL
Job Type: Part-time 14-19 hour position
Job Number: 00185 - 1.2024
Department:Access Services
Opening Date: 01/03/2024
Closing Date: 6/30/2024 5:00 PM Central
Description
As a Library Page, you will work flexible hours in a fast-paced and beautiful library, joining staff who are passionate about providing excellent service. Team members are responsible for shelving books and staffing the café counter. If you enjoy variety at work while providing outstanding customer service, we're looking for you!
Part-time (14-19 hours per week). Schedule includes days, evenings, and weekends.
A SHELVING TEST IS REQUIRED AND WILL BE GIVEN AT THE TIME OF INTERVIEW.
This unique assignment will include scheduled shifts working in the library and/or the Library Cafe. Performs a variety of tasks related to the circulation and shelving of library materials. Independently provides timely and friendly cafe service to library customers.
Distinguishing Features of the Class
Under the supervision of the Page Supervisors, shelves all library materials and maintains the collection in order on the shelves, and pulls requests to fill patron holds. Under the direction of the Café Operator prepares and serves café drinks and food.
Examples of Duties

• Sorts and shelves library materials following established priorities
• Straightens library materials on shelves
• Merchandises books and other library materials to enhance their appeal and promote their use by browsers
• Maintains materials in correct alphabetical and Dewey order
• Empties book bins
• Answers the telephone
• Moves materials within the building
• Prepare and serve drinks and food in accordance with health code and café standards
• Maintain a clean and organized work space
• Participate in departmental and library-wide training and activities, including technology training

Requirements

• Ability to work with library customers and staff in a friendly and efficient manner.
• Ability to alphabetize and learn the Dewey classification arrangement
• Ability to maintain reliable attendance and regular work schedule
• Ability to follow written and oral instructions and work independently
• Ability to work cooperatively with others as a team
• Good vision and hearing
• Manual dexterity to operate computer and phone equipment
• Capable of using a computer and accurately managing sales transactions
• Physical ability to handle and lift library materials weighing approximately 40 pounds
• Ability to push fully loaded carts of library materials
• Two professional references
• Satisfactory pre-employment background check

Acceptable Experience and Training

• High school diploma or GED
• Customer Service experience preferred
• Must be a minimum of 18 years of age

This is a non-benefited position.
01
Are you a current or previous Champaign Public Library volunteer or practicum student?

• Yes
• No

02
Do you have any relatives who work for the Champaign Public Library?

• Yes
• No

03
If you have relatives who work for the Champaign Public Library, please share their name. (The answer box will allow you to enter 12 lines of text.)
04
Are you able to lift and carry items weighing up to 40 pounds?

• Yes
• No

05
Are you available to work a flexible schedule that includes daytime, evening and weekend hours?

• Yes
• No

06
Please indicate how many years of experience you have providing excellent customer service.

• 1-2 years
• 3-4 years
• 5 or more years
• None

07
Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)
08
Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. (The answer box will allow you to enter 12 lines of text.)
09
I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.

• I have included the names of three references in my application

Required Question