Closing Date: March 26, 2024 - 9:59 p.m.

Public libraries are more useful—and exciting—than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books. Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey toward professional growth and community connection starts here! Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations.

Sno-Isle Libraries is committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.

The Granite Falls Library serves its fast-growing community and its surrounding area. Nestled in the shadows of the beautiful Cascade Mountains, Granite Falls abounds with scenic vistas and outdoor recreational activities. The library provides the public with a wide selection of material to browse and check out, computer, internet, and Wi-Fi access. The Granite Falls Library also presents Storytimes for children and a variety of programs for all ages.

This full-time Library Associate will serve the community by assisting customers at the library circulation desk and providing basic reference service. In addition, they will be expected to create and provide Storytimes and work with a team of peers to develop and host community-wide programs. Experience in providing literacy services to young children is preferred, as is the demonstrated ability to work as part of a team. Work schedules include morning, afternoon, evening, and weekend hours. The successful candidate may be required to adapt to future programming, schedule, and location changes depending on library needs. Excellent customer service and support of equity, diversity and inclusion are highly valued qualifications.

This position is part of a bargaining unit represented by AFSCME Council 2.

We Value Lived Experience

Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge.

We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.

Benefits

As a valued member of Sno-Isle Libraries, the person selected for this position is eligible for sick leave, vacation leave, paid holidays, comprehensive benefits that include medical, dental and vision coverage, retirement savings, life insurance, and flexible healthcare and day care spending accounts. For more information about these benefits, visit our Employment webpage.

Essential Functions

Functionslistedareintendedonlyasillustrationsofthevarioustypesofworkperformed.Theomissionofspecificdutiesdoesnotexcludethemfromthepositioniftheworkissimilar,relatedora logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.
• Provide courteous and efficient customer service by performing circulation desk tasks.
• Create and present programming for all customer groups as assigned.
• Develop program materials, including reading lists, promotional displays, and presentation materials.
• Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.
• Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.
• Perform collection maintenance activities through the use of reports and data, to include weeding the collection for condition as well as reallocation of library materials.
• Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
• May be designated in charge of the community library in the absence of other supervisory staff or building manager.
• Travel from one work site to another as staffing needs require.

Additional Duties and Responsibilities

• Make presentations to the public as assigned.
• Prepare correspondences and reports.
• Train new staff as needed.
• Attend meetings, trainings, and workshops as assigned.
• Assist with special projects as required.
• Participate on committees or teams as assigned.
• May serve as the volunteer coordinator of a community library.
• Perform other duties as assigned.

Supervision

Positions of the class typically report to a Library Manager, Assistant Library Manager, or Library Circulation Supervisor. Although direct supervision is not a normal part of the position's work, incumbents may be designated as lead people to provide work direction to coworkers or volunteers.

Education and Experience

Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:

• College-level education or specialized training such as library science, presenting programs, or other profession-based subject areas.
• Two years of experience providing direct customer service.

Physical and Environmental Conditions

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Most of the work is carried out within a generally accessible, safe, indoor environment. While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases. Incumbents may frequently move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to move carts of books and other materials about the building for extended periods of time. Incumbents are required operate computers and may frequently remain stationary at one workstation for extended periods of time.

The incumbent must regularly communicate with coworkers and members of the public. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.

Incumbents may travel to various sites in all kinds of weather and traffic conditions. To accomplish this travel, the incumbent must be able to drive and hold a valid Washington State driver's license or to make independent arrangements for such transportation.

The following questions will be asked during the application process and will be considered during the application evaluation:

• Describe your experience providing direct customer service including in-person, online, or by telephone. Provide an example of a time you provided excellent customer service.
• Describe your experience developing and presenting programming for early learners and school-aged children.
• Describe the ways in which you have applied knowledge of the principles of equity, diversity, and inclusion in your previous work.
• Describe your experience in helping someone learn how to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment (laptops, PCs, etc.).
• Describe your experience being a person in charge, directing staff or colleagues, and/or handling unexpected building or facility issues.

Sno-Isle Libraries in an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries' positions are subject to transfer.