Liability Claims Representative Pd

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Effectively handle property damage claims due to OD vehicle accidents and incidents. Perform other duties pertaining to certificates of insurance, insurance renewal cards, etc.
Primary Responsibilities

• Review new accident workflows to determine proper retention of documents and handling of company car accidents
• Investigate claims, including gathering information for investigative purposes from various sources, such as drivers, service centers, adjusters, witnesses, claimants and police officers/departments and review information to determine claim payment, denial or subrogation
• Subrogation of a Claim including communicating with OD Maintenance Department, body shops, Audit Bureau and independent adjusters
• Determine damage amounts to OD equipment, collecting pictures
• Secure copies of invoices for towing and spills and collect cargo claim information
• Determine total amount due OD after investigation and collection of information determining responsible party
• Send subrogation letters, receiving checks, entering amount under proper claim and remitting payment
• Monitor weekly subrogation report for follow up and additional handling as needed
• Determine payment or denial of claims including the steps of communicating with claimants, adjusters, Audit Bureau, insurance companies, attorneys, body shops and service center personnel regarding status of property damage claims, requesting appraisals, total loss evaluations and estimates, entering property damage settlement checks and rental payments
• Review supplemental damage estimates and pay as needed
• Review financial information and determining settlement of downtime claims
• Audit and process independent adjuster invoices
• Write settlement, denial and escrow letters
• Respond to letters of representation from claimant attorneys and medical lien providers
• Scan claim documents into the Liability Claims System, and ensuring correct classification and claim number of each document scanned
• Review requests for Certificates of Insurance, forward requests to applicable entities, and maintain documents
• Stay up to date on property damage reserve amounts and adjust as necessary
• Determine the number of tractor insurance cards needed for each service center and disperse accordingly
• Determine, request and disperse VIN specific insurance cards for company cars
• Assist with departmental adherence to the company document retention policy

Job Qualifications
Education:

• High school diploma or equivalent

Experience:

• Demonstrated proficiency with Microsoft Office
• Excellent written and verbal communications skills
• Strong interpersonal skills
• Ability to maintain confidentiality and meet mandatory deadlines

Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
AM
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:

• Health, Dental & Vision Benefits
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401(k) Retirement Plan
• Life Insurance
• Wellness Program
• Credit Union access, Vacation & Holiday
• "Birthday Holiday" who doesn't love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).