L&I Employer Services Program Manager

Job Description:DO NOT APPLY ON ZIPRECRUITER. All applicants who want to be considered for this opportunity will need to apply careers.wa.gov by pasting the following link into the web browser: https://www.governmentjobs.com/careers/washington/jobs/4320386/li-employer-services-program-manager?department[0]=Dept.%20of%20Labor%20%26%20Industries&sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability We are seeking a Program Manager for the Employer Services program in the Insurance Services division. This Program Manager is the Chief Underwriting Officer of the Washington State Fund and responsible for underwriting and serving over 198,000 employers and managing the collection of more than $2B in annual premiums as part of the State of Washington’s industrial insurance program. The industrial insurance system provides payment of medical expenses for workers who suffer job-related injuries or illnesses, and partially replaces their lost wages when they are unable to work due to these conditions. Since the workers’ compensation premiums are a significant operating cost to many Washington businesses, the program has a major impact on the economic viability of certain industries and firms. In this position, you will lead a team of over 100 people by ensuring the program provides services in the most efficient and cost-effective manner, in order to maintain the integrity of the Washington State Fund. You will also be responsible for maintaining a fair, equitable and financially viable workers’ compensation insurance classification and rating plan, providing policy recommendations and support the agency’s senior executives in a number of strategic and operational initiatives, including legislation, enterprise risk management, operations, rate setting and investment portfolio oversight. Duties Some of what you’ll do:Establish fair and equitable industrial insurance rates and the design of programs and policies that ensures a credible risk classification system, account management services and voluntary compliance. Leads the Executive Underwriting Committee to ensure the State of Washington industrial insurance classification system remains equitable and viable for the 198,000 insured employers.Provide leadership and oversight to two managers in carrying out legislative requirements of the State of Washington’s industrial insurance laws. Coach and guide the team through self-development and development of others. Lead strategic planning and business plan development to align with the agency’s and division’s mission, vision and goals.Responsible for executing and processing industrial insurance legislation, rules and policies affecting programs managed by the program. This includes providing testimony, conducting hearings, rules drafting and implementation of rates. Direct the planning and development of initiatives that improve program operations, performance, financial conditions, customer satisfaction, and employer satisfaction. Ensures the program is focused on creating value for the customers by finding ways to improve timeliness, quality, and productivity, while reducing costs. Collaborate with other division and programs (such as audit and the Attorney General’s Office).Establishes and maintains an open line of communication with external partners. Leads policy development and implementation regarding topics relating to tribal matters and extraterritorial agreements with other states and industries.And much more! Qualifications Required Education Bachelor degree in business management, public administration, law, or relevant field, OR equivalent work experience which can substitutive for year for year of education. Required Experience (can be gained concurrently):Five (5) years of progressive level knowledge of workers’ compensation, industrial insurance best practices, and expert knowledge of federal, state, and case law. AND Three (3) years of workers’ compensation underwriting, insurance accounting, ratemaking, pricing, and enterprise risk management (ERM) experience. Required Knowledge, Skills and Abilities: Working knowledge of the authorizing environment, the State of Washington industrial insurance laws and processes, and the legislative and budget processes. Working with and using data to perform quantitative analysis, data based decision-making and utilizing performance measures.Possess strong, high-level leadership skills coupled with a record of achievement within the workers’ compensation discipline. Desired Education, Experience, and Competencies:Advanced degree in business or law and industry designations such as Chartered Property Casualty Underwriter (CPCU) or Associates in Risk Management (ARM).Leadership experience with workers’ compensation rating bureaus, state departments of insurance, or workers’ compensation institutes.Strong knowledge of national and regional workers’ compensation issues and trends in underwriting and other insurance related issues. Senior level or executive experience leading the underwriting department at a major state workers’ compensation fund or workers’ compensation division, of a large commercial insurance organization.Experience working with regulatory officials, investment advisors, labor and business leaders, government representatives in the executive and legislative branches, insurance executives within and outside the state, advisory council members, and the media. Supplemental Information Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.The Washington State Employee Assistance Program promotes the health and well-being of employees.Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.Pay status includes hours worked, time on paid leave and paid holiday.As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.Additional LeaveLeave SharingParental LeaveFamily and Medical Leave Act (FMLA)Leave Without PayPlease visit the State HR Website for more detailed information regarding benefits. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. Telework is dependent upon business needs and supervisor approval. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. The assigned duty station for this position is Tumwater, Washington. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application:A cover letter describing specific qualifications.A current resume detailing applicable experience and education.A list of at least three professional references with current telephone numbers. Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. Other information A job offer is contingent upon completion of a background check that includes a criminal record review.For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the