Lending Services Manager

About Harris County Community Services Department:

This office is focused on addressing the housing, infrastructure and public service needs of the low to moderate-income community in Harris County. This is accomplished through a process of securing and managing grants from the U.S. Office of Housing and Urban Development (HUD) and partnerships with other government and non-profit agencies, resulting in a variety of programs, projects, and services.

Lending Services ManagerOverview:

Seeking a highly skilled and motivated Lending Services Manager to supervise the section responsible for activities and programs affiliated with loan origination for the Down Payment Assistance Program and the Home Repair Program. As the Lending Services Manager, you will be responsible for ensuring efficient and effective program administration, developing instruments and methods to support quality control and quality assurance, reviewing budgets and financial records, tracking procedures and program correspondence. Monitors assigned programs for compliance with established guidelines, assist in developing procedures to correct program deficiencies, building a results driven dedicated team, ensuring compliance with program guidelines, and providing excellent customer service to program participants. The funding for these CDBG, H.O.M.E., CDBG-DR, and Treasury ARPA housing programs is provided by the U.S. Department of Housing and Urban Development, the Texas General Land Office and the US Treasury Department.

Duties & Responsibilities:

• Develop and implement policies, procedures, and guidelines to ensure the effective administration of the programs.
• Monitor program performance, track key performance metrics, and prepare regular reports for management and stakeholders.
• Ensure compliance with all regulatory requirements and maintain accurate records
• Provide leadership, guidance, and mentorship to a team lending and eligibility staff members.
• Assign tasks, set performance goals, conduct performance evaluations, and provide ongoing training and professional development opportunities.
• Foster a positive and collaborative work environment that encourages teamwork, communication, and high-quality performance.
• Oversee the eligibility determination and loan/grant processing for the Down Payment Assistance Program and Home Repair Program.
• Ensure that all applicants meet the program requirements and that the eligibility process is conducted accurately and efficiently.
• Stay up-to-date with program guidelines, regulations, and changes to ensure compliance and adherence to all relevant policies.
• Collaborate with internal departments, external partners, and stakeholders to enhance program effectiveness and streamline processes.
• Act as the primary point of contact for program participants, addressing inquiries, resolving issues, and providing exceptional customer service.
• Represent the organization at meetings, workshops, and community events to promote the programs and build positive relationships.
• Assist with coordination of outreach efforts, training and/or creation of presentations, flyer's, brochures.
• Coordinate upkeep of all websites and marketing materials.
• Oversee the documentation of daily activities and communications using multiple software platforms and dashboards.
• Assist with data analysis and report development to manage day-to-day program operations in preparation for various meetings and reports.
• Analyze data and prepare reports to identify areas for improvement and make recommendations for process optimization.
• Assist with software research, procurement, development and implementation.
• Implement Best Practices for document management and develop digital folder structure to organize program files
• Oversee compliance of the overall process of time-sheet collection, submittal, correction, and approval.
• Track responses to community requests for information or complaints related to programs.
• Direct the performance of periodic QA/QC on hard & soft file documentation.
• Oversee maintenance of program hard & soft files.
• Assists with policy and procedure monitoring, development, training, distribution and maintenance.
• Other duties as assigned.
  • This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
  • Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
    

Education:Experience:

• Five (5) years experience in managing Lending Services, affordable housing programs, or related initiatives

With:

• Experience in the administration of loan programs, compliance monitoring, and reporting

Licensure:

• Licensed mortgage lender
• Valid driver's license (Texas upon hire)

Knowledge, Skills & Abilities:

• Strong understanding of lending principles, financial analysis, credit evaluation, risk assessment, federal funding programs specifically down payment assistance and home repair programs. Knowledge of loan products, underwriting guidelines, and regulatory requirements.
• Understanding of relevant lending regulations, guidelines, and compliance requirements, including fair lending practices, consumer protection laws, and privacy regulations.
• Proficient in establishing and implementing policies, procedures, and guidelines.
• Working knowledge of the administration of federally funded programs to include Community Development Block Grant (CDBG),CDBG Disaster Recovery, H.O.M.E. Investment Partnership, and Treasury ARPA.
• Commitment to staying updated with industry trends, regulations, and best practices through professional development, training, and self-learning.
• Ability to effectively lead and manage a team, including setting goals, providing guidance and feedback, and fostering a collaborative and high-performing work environment.
• Excellent verbal and written communication skills to interact with internal staff, external stakeholders, and program participants.
• Ability to convey complex information clearly and effectively.
• Skill in building and maintaining positive relationships with various stakeholders.
• Strong customer service orientation with the ability to handle inquiries, resolve issues, and provide support to program participants.
• Ability to analyze financial data, assess risk, and make sound lending decisions. Proficient in identifying trends, evaluating loan portfolios, and implementing strategies for portfolio management.
• Strong problem-solving skills to address challenges and find innovative solutions. Ability to think critically, evaluate options, and make informed decisions.
• Effective organizational skills to manage multiple priorities, meet deadlines, and ensure efficient operations. Attention to detail and accuracy in data management and reporting.
• Proficiency in using relevant software applications for loan management, data analysis, reporting, and communication.
• Knowledge of eligibility processing, compliance, and regulatory requirements for housing assistance programs.
• Exceptional organizational and problem-solving abilities, with the capacity to manage multiple priorities and meet deadlines.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.Education:

• Master's degree from an accredited college or university

Experience/Knowledge:

• Single family construction knowledge

Licensure:

• Licensed real estate agent or broker

Position Type, and Typical Hours of Work:

• Full-Time | Grant-funded
• Monday - Friday | 8 a.m. - 5 p.m.
• Flexible hybrid work schedule may be available
• Some availability to work evenings and weekends as required

Work Environment:

• The work is primarily sedentary with occasional required travel to training events or meetings.
• The work is performed in an office setting.
• No special safety precautions are required.
  

Physical Demands:

• The employee's job is largely sedentary, but requires mobility to visit home sites, training centers or partner meeting sites to assist with performing workshops or distributing program information.
• Employees must be able to stoop, kneel, stand for long periods and walk to/from home sites. Ability to lift 25 pounds.

Employment Type: Grant-funded Full-time