Leasing Consultant

WHO WE ARE

Pioneer Property Management is a vertically integrated apartment management company that specializes in
providing attentive, customized, and excellent service to our residents. Our experienced and dedicated team members contribute to our unparalleled expertise in management.

JOB SUMMARY

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This position is responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. The Leasing Consultant is also responsible for assisting the Property Manager and Assistant Manager as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

? Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing the sale by obtaining a rental application and a deposit.
? Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Inspect and touch up model units. Communicate related service needs to Property Manager.
? Demonstrate community and apartment/model and apply product knowledge to clients? needs by communicating the features and benefits; close the sale.
? Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
? Maintain lease files per policy and procedure.
? Accurately record traffic from all sources, daily, and convert minimum of 30% total traffic to leases.
? Follow up with prospective residents, including a phone call within 24 hours and a minimum of two additional follow up contacts.
? Assist with planning and implementation of community marketing plan to generate traffic.
? Outreach marketing visits on a weekly basis. Maintain leads and contacts.
? Pick up trash off the ground, operate trash compactor when necessary and if needed, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.

GENERAL OFFICE/ADMINISTRATIVE RESPONSIBILITIES:

? Record resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests.
? Schedule and inspect apartments for move in.
? Receive and acknowledge resident notices and prepare files.
? Assist in lease renewal procedure:
o Complete lease renewal printout and submit to manager for approval.
o Contact each resident by phone prior to 90 days before the end of his or her initial term.
o Send renewal letters to those residents you are unable to reach by phone.o Type new leases and all applicable addendums.
? Assemble move-in packages.
? Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually.
? Keep all filing current.
? Schedule guest apartment and clubhouse rentals.
? Operate office alarm system in conjunction with opening and closing the office.
? Deliver thorough move-in presentation to new residents.
? Calculate daily rent, prorate charges, late fees, and percentages.

CUSTOMER SERVICE RESPONSIBILITIES:

? Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
? Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents’ apartments.
? Maintain a complete clean and neat appearance. Must adhere to Pioneer?s Dress Code and Personal Hygiene Policy at all times.
? Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.

COMPANY RESPONSIBILITIES:

? Assists the Property Manager and Assistant Manager with other tasks as required.
? Comply with Pioneer Property Management policies and procedures.
? Embraces and executes the vision, mission, and beliefs of the Company.