Learning Management System Helpdesk Administrator

Spektrum supports apex purchasers (NATO, UN, EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

Allied Command Transformation (ACT) is NATO's leading agent for change: driving, facilitating, and advocating the continuous improvement of Alliance capabilities to maintain and enhance the military relevance and effectiveness of the Alliance. The main objectives of ACT are: providing appropriate support to NATO missions and operations; leading NATO military transformation; improving relationships, interaction and practical cooperation with partners, nations and international organisations. ACT therefore leads Alliance concept development, capability development, training and lessons learned initiatives and provides unfettered military support to policy development within NATO.

The program

Capability Development & Management Support (CDMS)

DCOS Capability Development (CAPDEV) acts as the Supreme Allied Commander Transformation's Director for guidance, direction and co-ordination of the activities and resources of the Capability Development Directorate.

The Requirements Division will execute all tasks and activities needed to support requirements management for NATO capabilities

The Capability Requirements (CR) Branch will develop the Capability Requirements Brief and recommended courses of action to resolve issues associated with through the life cycle management of requirements using matrixed, cross-functional project- specific Requirements Management teams.

The Requirements Forward Branch (Mons) is responsible for conducting requirements development and management representation and engagement related functions in Europe.

The Capability Division coordinates the development of capabilities from capability planning through acceptance and then disposal with management entities, NATO Headquarters staff and the NATO Governance Structure

The Capability Forward Branch (Mons) coordinates with ACO, NCIA, NSPA, NATO HQ, territorial Host Nations, and NATO Centres of Excellence (COEs) in support of the development of capabilities.

Strategic Plans and Policy (SPP) supports Allied Command Transformation in formalizing military advice to shape future military strategy, political guidance, and other policy documents in support of NATO's strategic objectives.

Role Duties and Responsibilities

• Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays.
• Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
  • Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
  • Support any helpdesk questions received by email or
  • Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
  • Support various communities of interest within NATO in customization and maintenance of JADL pages.
  • Work closely with NCIA to ensure the services are available and operational on the NATO networks.
  • Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system.

Essential Qualifications and Experience:

• A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System.
• A minimum of 3 year's (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.
• A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
• Experience in helpdesk tracking software and trouble ticket supporting
• Experience in producing reports and metrics from a LMS or by interrogating the
• Experience in cyber issues and protecting the system and network from unauthorised
• Two years of vocational training in computer related science or related subjects in the educational domain.

Working Location

• (Norfolk, VA, USA)

Working Policy

• Onsite

Contract Duration

• April 2024 – December 2028 (base 1 year with 4 one year options, total 5 years)

Security Clearance

• Valid National or NATO Secret personal security clearance

Language

• Professional English