Learning Management System Administrator (Saba)

Remote

Pay: $60/hour

3 month contract, potential to extend

TECHNICAL SKILLS

Must Have

• 1st Line Technical Support
• Cornerstone SBX (Saba)
• Facilitate basic LMS software training
• Intermediate/advanced excel skills – V look-ups, Sum Ifs, Pivot tables, macros

Nice To Have

• HTML

Duties 

• Administers the Cornerstone SBX (Saba) Learning Management System (LMS) 
• Ensures quality of training data reported to customers 

• 40% of time: Supports training department by processing information in LMS including creating classes, building assignments, researching databases for information, pulling and reviewing work instructions, and researching and resolving system-related problems 
  • Creates, maintains, and updates configuration of learning content in the system 
  • Shares responsibility for testing learning object functionality in the LMS 
  • Inputs data and performs quality control of data input by other training staff 
  • Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support 
  • Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff, and department teammates over online chat, email via the Functional Help Email Box, and telephone communication 
  • Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary 

• 20% of time: Prepares customized and regular reports 
  • Validates report data 
  • Performs data analysis 
  • Recognizes trends and provides feedback to training management 
  • Create and validate reports for audit requests, as needed 

• 20% of time: Assists with Cornerstone SBX projects, enhancements, and system upgrades 
  • Participates in the configuration and testing of system enhancements and fixes with the Cornerstone SBX Systems Manager 
  • Validates and implements system upgrades 

• 10% of time: Delivers LMS training to appropriate audiences 
  • Writes desk procedures and quality work instructions
  • Facilitates training sessions regarding LMS processes, as needed 

• 10% of time: Interacts with technical vendors and help desk 
  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS 

• Other duties as assigned 

Critical Competencies 

• End User focus
• Communicates effectively
• Attention to detail
• Accountability
• Project management
• Collaborative
• Tech savvy
• Action oriented
• Positive peer relationship
• Perseverance
• Learning on the fly
• Can stand alone
• Works with integrity and trust

Highly Preferred Skills and Abilities 

• Administration experience in Saba learning management system
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) 
• Expertise in data management/data manipulation utilizing advanced features in Excel
• Ability to learn additional software programs 
• Ability to navigate the internet for research purposes 
• Work Environment: telework 
  • High-speed internet access in a home office setting 
• Some travel may be required 

Desirable Skills and Abilities, but not required 

• Any skill level writing HTML for web pages 
• Statistical analysis experience 
• Database use experience 
• Ability to learn/master specialized reporting/database software