Learning Experience Designer - Global Support Functions

Job Description

The Learning Experience Designer designs learning solutions and experiences for the enterprise, therapeutic areas and/or Business Divisions that build workforce capability to accelerate talent, improve performance, and mitigate risk through relevant continuous Learning Experiences aligned to the learning strategy and the global content strategy. The Designer uses business fluency, data driven insights, and design thinking to create scalable, learner-centric, business outcomes focused, innovative, inclusive, science-based high-level designs and learner journeys by persona and role. The designer is also accountable for detailed learning asset design across all learning methodologies and technologies including digital media. The designer is accountable for working closely with the Learning Developer to ensure asset development aligns to the blueprints, high level designs and learner journeys on which they are anchored.

Additionally, the Learning Experience Designer applies expert vendor management and oversees the alignment and quality of vendor-partner developed Learning Experiences. The Learning Experience Designer must develop and leverage trusted partnerships with team members, stakeholders, and subject matter experts to ensure speed, quality, and cost effectiveness of the learning they design.

Responsibilities:

• Uses business strategy, global learning strategy, and data driven insights to design scalable learning solutions in collaboration with the Learning Creation Lead and/or the client facing Learning Consultant to ensure achievement of business goals.

• Creates high-level designs and learning journeys by persona and role that are scalable, learner-centric, business outcomes focused, innovative, inclusive, science-based

• Collaborates closely with the Learning Creation Lead, catalog owner, client facing team, and subject matter experts (SMEs) to design Learning Experiences aligned to business priorities

• Facilitates and leads content creation and experience design sessions, works to assess learner/persona skill gaps, and clearly defines instructional objectives

• Leverages data driven insights to create Detailed Design Documents for learning content and assets for learner-centric multi-part learner journeys and experiences to solve business challenges and achieve business outcomes.

• Creates any required content scripting leveraging a deep understanding of business unit and/or therapeutic area internal trends, learners, organizational culture, personas, mindset, and skills, and internal limits including change tolerance, leader availability, learner attention/absorption, tools/resources.

• Partners with Learning Developers, LPO talent, and vendors as they iterate and develop learning solutions and assets in accordance with the Detailed Design, ensuring assets are created in a way that can be scaled to additional audiences and needs, reducing redundant spend and work

• Oversees learning design and development vendors when work is outsourced to ensure alignment to standards, high-level design, defined learner experience and business outcomes.

• Works with Delivery point to support the certification of trainers as required.

Core Capabilities:

• Business acumen

• Learning Design and Development (i.e., assess, design, develop, & evaluate)

• Communication

• Team collaboration

• Program management

• Change management

• Stakeholder management

• Vendor management

• Digital learning and learning management systems

Required:

• English mastery both spoken and written

• Bachelor’s degree in instructional design, learning technology, adult education, or other related discipline

• 6 years of related experience (4 with master’s degree)

• 1 years of experience as a Designer with experience leading the design and development of learning solutions to drive mindset, skill and behavior change to achieve business outcomes

• Up to date instructional design and learning science applied to live, virtual, on line, social, adaptive and in the flow continuous Learning Experiences

• Leverage innovative digital learning technologies and scalable user interfaces for web and mobile Learning Experiences

• Apply Ux design and design thinking principles to assess learner/persona capability gaps the develop learning systems or blueprints

• Strong interpersonal and communication skills, verbal and written to both technical and non-technical audiences

• Co-create, collaborate and build trusted partnerships with team and business stakeholders

• Leverage data driven insights to drive decisions

• Agility, flexibility, working in a fast-paced iterative environment

• Creative thinking, strong problem-solving, continuous improvement capability

• Ability to guide / mentor experience developers and troubleshoot issues

• Assess capability, evaluate and measure value and business impact

• Stakeholder analysis and management, change management

• Business acumen and ability to rapidly learn business and cultural contexts

• Travel – 10%

Preferred:

• Experience as an Experience Designer of dynamic learning solutions and role curriculum

• Pharmaceutical or healthcare industry experience

• Experience working globally

• Possesses a continuous learning mindset towards technology and finding new ways to improve the learner experience

NOTICEFORINTERNALAPPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$101,100.00 - $159,100.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote Work

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Requisition ID:R277498