Learning Content Manager

YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as the Learning Content Manager now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare and a competitive 401k match.
WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.
WHY OTG? By joining our team, you'll discover endless opportunities to explore, learn, and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crew members some of the best compensation and benefits in the industry. OTG has introduced Dayforce Wallet, which allows Crewmembers to make everyday payday by using the pay they've already earned to cover expenses before their next paycheck.
Position Summary:
The Learning Content Manager is part of the Organizational Development team, and responsible for training content management, design and development of a broad curriculum. Reporting to the Director of Learning & Development, the main focus of this role is content development for a modular curriculum on topics related to a hospitality, food, beverage and retail audience - both managerial and front-line. These topics may include, but are not limited to: management and leadership, storytelling, hospitality, inclusion and diversity, onboarding, compliance, and skills-based training for front of house, back of house, culinary and retail.
In addition to content development, the Learning Content Manager will also oversee OTG's Learning Management System (Dayforce LMS).
Responsibilities:

• Craft compelling, on-brand learning experiences using instructional design and design thinking principles
• Facilitate needs assessments and skills gap analysis
• Prototype, develop, and test learner-centric blended learning experiences and training materials in a variety of delivery modalities
• Use tools and methods to assess engagement, knowledge transfer and application
• Develop project plans and execute learning program reviews with department heads and subject matter experts to secure sign-off at project milestones to keep projects on time and within budget
• Research, recommend, and manage relationships with external vendor partners to supplement and enrich Discovery offerings
• Manage the deployment of e-learning courses, tracking and reporting using Dayforce Learning LMS
• Leverage strong interpersonal skills to earn trust and build networks among OTG's corporate leadership and the 11 airports where OTG currently operates

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's Degree or equivalent experience
• A minimum of 5 years of experience in instructional design across multiple mediums (eLearning, video, instructor-led, job aids and other documentation, etc.) required
• Relevant experience design and developing learning in hospitality environment
• Experience administrating a LMS required
• Proficiency in one or more instructional design software tools, e.g., eLearning, Adobe, etc.
• Expert proficiency in Microsoft 365 and webinar hosting tools
• Facilitation skills are a plus, particularly to conduct Train-the-Trainers

Pay range: $80,000 - $100,000 per year
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law.
Other details

• Pay Type Salary
• Min Hiring Rate $80,000.00
• Max Hiring Rate $100,000.00

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