Leader, Project\/Program Mgmt

Description:

GCS ROLE
URGENT: FOR ANY CANDIDATES THAT ARE HIRED FOR THIS ROLE THE BACKGROUND MUST BE CLEARED THE THURSDAY BEFORE THE MONDAY START at 2:00PST .THE START DATE WILL NEED TO BE DELAYED ID NOT CLEARED.
Remote role
Max Pay rate of $$$/hour with a max bill rate of $$$/hour
Looking for candidates with a technical background and project management experience related to bringing new products to market. Not looking for IT project managers. Need to have product release experience.
Remote location okay.
GCS Readiness Project Manager (Contingent)
GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are effectively prepared and ready for all new product and software releases. The Project Manager will support the GCS Readiness Senior Project managers with delivering readiness to GCS. Additionally, the Project Manager collaborates with numerous cross-functional stakeholders to drive readiness through planning, scheduling and execution of all deliverables within the scope of assigned projects.
Competencies
Project Management
o Lead multiple projects simultaneously using project management methodologies (scope management, tollgate, and risk & change management processes).
o Lead the development of project charters, plans, and schedules; manage project budgets, communication plans, project review meetings, and deliverables.
o Execute comprehensive readiness (Implementation and Support) plans that meet MMS business objectives and support customer expectations.
o Identify and monitor key measures to ensure project success and prepare project status reports.
o Coordinate/facilitate/support all aspects of project management in regards to key organizational, process and technology change levers to align resources and operations with business objectives.
o Close collaboration with extended readiness teams to drive GCS readiness activities and processes.
o Must be organized to run a well-executed project but performance must be elevated above completing a project plan or task list.
o Solid understanding of and experience with risk management (identifying, communicating, mitigating and escalating).
o Expert level knowledge of client GPDS (Global Product Development System) or ability to become an expert.
Communication
o Create presentations that provide succinct/concise recommendations to management team and be able to provide rationale and justifications behind the recommendations.
o Understand and articulate the project's impact to its stakeholders. Partner with stakeholders on plans to manage the impact of a project, including training, communication and risk management.
o Must be willing and able to constructively challenge ideas in private and public conversations across numerous roles and levels. Be a champion for the GCS organization.
o Ensure adoption of new processes and knowledge application by identifying, monitoring and communicating success metrics.
o Draft communications and partner with Education Services team to drive timely and successful creation of training content.
Technical
o Simultaneously contribute to multiple product and process improvement projects led by others using technical skills such as Agile, LEAN, six sigma, CTQ, etc.
o Gather requirements, define and document business processes/procedures using workflow modeling techniques.
o Analyze LCR quantitative and qualitative data and recommend insights and solutions to management team and partner organizations.
o Use data insights, process knowledge and critical thinking to identify and validate readiness opportunities.
o Develop business cases for readiness approach to optimize customer experience.
Administrative/Other
o Efficient and effective use of matrixed resources
o Lead and/or facilitate cross-functional meetings; take thorough meeting notes, accurately documenting decisions and capturing action items.
o Comfortable with ambiguity
o Self-starter
o Must be able to build relationships across functions and business units
o Timely completion of internal company documentation and required training
o Mentor colleagues on best practices for project management and process design
o Perform other duties as assigned
Requirements
o Bachelor's degree or equivalent experience preferred
o Three to five years of experience minimum in project management
o Previous readiness experience highly desired
o Demonstrated strong matrix management skills
o Managed/supported projects cross-functionally in an iterative, fast paced environment
o Strong MS office skills particularly in advanced PowerPoint, Excel, and Visio
o Strong analytical, problem-solving, verbal, listening and interpersonal skills
o Excellent Verbal, Written and Communication Skills
o Strong leadership, group facilitation, and project management skills
o Strong business operations/business process knowledge/experience