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Form of workForsyth County's Tax Administration Department has an opening for Lead Tax Assistant. This position coordinates and monitors office operations to include the collecting of taxes, fees, and fines; maintaining records and providing customer service. Considerable care must be exercised in handling public funds. Employee will also monitor and report back to management regarding project status as well as providing quality control. The processing of deed transfers, researching obituaries, maintaining current mailing addresses and identifying areas that need more research by real estate appraisers or other tax appraisal staff are also performed. This position is responsible for monitoring the listing, valuing, and data entry of all types of personal property which includes the state registered motor vehicle system. The lead position reviews work for quality and quantity and identifies areas which should be monitored more closely, reporting progress to management. The lead position performs detailed work related to property tax records and data as assigned.
Independent judgement and initiative are required as are courtesy in dealing with the public and staff. Work is performed under general supervision and is evaluated by observation, in discussions and through further use of records. Records are subject to annual audit.
Ability to train others.
Ability to maintain accurate records and balance accounts.
Ability to use calculator, valuation manuals for personal property, fax machine, scanners, printers, copiers, and mail opening machine with record count.
Ability to effectively interact with employees and constituents.
Ability to work as part of a team.
Ability to interpret and implement regulations, policies and procedures.
Must be skilled in the use of tax software systems and have ability to train and answer most questions regarding the operation of these systems.
Skilled in the use of a standard PC with Windows Operating System DOCUWARE (scanning software) NC PTS (Property Tax System Software), NC VTS (Registered Motor Vehicle Tax System), STARS - State Vehicle Registration system, MLS (Real estate sales software), Microsoft Office Suite, Google Docs, Sheets and Slides.
Working knowledge of statutes and policies governing the listing and collection of taxes and the collection of other revenues and issuance of permits.
Must have good time management skills, with the ability to prioritize and multi-task.
Must be able to adjust to change and modifications in tasks or schedule.
Ability to effectively communicate with supervisors, peers, subordinates and customers, by telephone, in writing, or in person.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
High School graduate or GED with a minimum of three years experience in tax administration
Must successfully complete the School of Governments Tax Listing and Assessing course (if working in the records management section) or the Property Tax Collection Law course (if working in the Collections section) within 2 years of obtaining the position.
A valid drivers license is required.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Essential Duties and Responsibilities include but are not limited to:
Coordinates Collections counter coverage and performs related activities.
Plans and assigns work and schedules and projects in accordance with established tax office policies and deadlines.
Works closely with management to identify and prioritize tasks and identify areas for improvement.
Train Tax Assistants and senior Tax Assistants in the unit regarding processes, changes and when re-training or improvement is needed.
Monitors the collection of current, delinquent, and pre paid taxes, fees, and fines and handles more complex situations.
Monitors the collection of various revenues and ensures special payments like garnishment and Debt Setoff are handled properly.
Participates in establishing policies and procedures.
Ensures all collections of moneys are processed expeditiously and applied in accordance with established policies and procedures.
Ensures that an accurate and thorough record/audit trail of all collections processed is maintained; provides reporting regarding the distribution of revenues to the appropriate jurisdictions
Responsible for monitoring the listing, valuing, and data entry of all types of personal property which includes the state registered motor vehicle system.
Involved with maintaining the ownership, listing, and data integrity of all types of taxable property, including deed transfers, researching obituaries, maintaining current mailing addresses and identifying areas that need more research by real estate appraisers or other tax appraisal staff.
Provides support during peak collections periods by answering phones, counting money, covering the counters, and working mail.
Other duties as assigned.
Employment Type: Full Time
