Address
Form of workESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Responsible for all aspect of supervising/training the Surveillance department department employees with a reporting line to this position.
- Responds to calls requesting the need for surveillance coverage and/or digital video reviews.
- Responsible for completing annual Anti-Money Laundering/Title 31 training.
- Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
- Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines.
- Ensures that employees are monitoring the operation of the count room and the video recording of movement of cash, slot cash storage boxes and table game drop boxes.
- The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the act and Chapters 511a and 513a or is self-excluded from the gaming floor and gaming activities at all licensed facilites under section 1516 of the act and Chapter 503a.
- Working knowledge of OASIS applications including but not limited to information pertaining to the following: cage, pit, credit, marketing, player club, player tracking, game/table reports, customer inquiries, credit inquiries and self-exclusion data.
- Communicates/Documents violations or equipment malfunctions in a timely manner to appropriate personnel and follows up with accurate and detailed documentation.
- Knowledge of computer software including Microsoft Operating Systems.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Any other assigned duties and responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma or GED equivalent required.
- Previous experience in casino surveillance preferred.
- Must be able to receive and maintain all required certifications.
- Must completed all required company training.
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