Lead Store Clerk

BASIC PURPOSE
The purpose of this position is to assist the Store Manager in the daily operations of a thrift store retail outlet, customer service, cash handling, and stocking.
Primary responsibility is to create and maintain a friendly, inviting, clean and professional atmosphere that encourages customers to want to frequently return The Salvation Army to make purchases.
The Lead Store Clerk is expected to be proficient in customer service, personnel, merchandising, and administrative duties to be an exceptionally responsible person. The ultimate test of a Lead Clerk's success is sales that are steadily increasing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Miscellaneous

1. Cash Register/POS system
2. Cash handling opening and closing procedures
3. Great customer service (friendly, polite, and helpful attitude)
4. Keep clothing racks stocked, neat, and orderly.
5. Stock household and other miscellaneous items
6. Stock shoes, purses, belts, hats, books.
7. Keep aisles clean, clear, and picked-up
8. Keep shelves clean, orderly and stocked.
9. Participate in general store housekeeping (i.e. vacuuming, sweeping, and general cleaning)
10. Remove merchandise according to policy
11. Process merchandise/donations upon request
12. Help accept donations upon request.
13. Other assigned duties

Customer Service

1. Ensure that every customer is properly greeted and acknowledged
2. Ensure that every customer is given assistance locating items
3. Ensure that customers are directed regarding any items they may have for donation
4. Ensure that customers are acknowledged for their patronage
5. Ensure that employees are treated in a friendly and enthusiastic manner
6. Assist Store Manager in diplomatically handle customer complaints and concerns regarding store policy and procedures; always maintain Salvation Army standards for quality and customer relations

Personnel

1. Interviewing of new applicants
2. Maintaining written records of employee incidents, positive and negative feedback and discussions pertaining to job performance or corrective actions
3. Reporting all disciplinary matters up to and including termination
4. Orientation and training of new personnel
5. Scheduling of personnel work schedule
6. Timecard submission checking for accuracy.
7. Instruction and supervision of employees, volunteers assigned to the thrift store according the TSA policy and procedure regarding job related duties.
8. Enforce dress code.
9. Orientate and supervise employees from community work programs and volunteers assigned to your store.
10. Observe and report truck driver's activities in store. Make sure their time schedule is kept. Make sure all merchandise is being handled in appropriate manner, reporting breakage or improper loading/unloading/transporting issues.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
Education Requirements

1. GED or High School Graduate

Skills

1. Handling and counting cash with accuracy; knowledge of current clothing trends and styles; merchandising skills, strong customer service skills
2. It is expected of every employee to be familiar with The Salvation Army Western Territory Handbook for Employees. Questions regarding any portions not understood should be directed to your direct supervisor.
3. Responsible to monitor and control the quality and preferences of merchandise for the customer/demographics.
4. Responsible for the effective displaying of all store merchandise Clothing racks, furniture, glassware, etc. Window and wall display
5. Assist to maintain a fully stocked and balanced inventory on the floor racks as well as a reserve in the stockroom/area. Fully stocked = 1" between hangers with no empty spaces.
6. Assist to coordinate the "mark-down" and "pulling" procedures of merchandise daily according to guidelines set by the administration and the direction of Store Manager.
7. Adjust length of "mark down" and" pulling" procedure within guidelines to meet fluctuations in inventory volume. Ensure inventory is not pulled unties there is adequate back-up stock to keep floor racks full.
8. Coordinate "specials" with processing department within guidelines set by Administration.

PHYSICAL REQUIREMENTS

1. Must be able to lift to 25 lbs., and occasionally up to 35 lbs. with help.
2. Ability to stand, lift, bend, walk, and reach, as this will encompass 90% of the time spent working w
3. To be successful in this position, the incumbent must stay busy while on the work floor. Sections of the store will be assigned to each clerk for responsibility of stocking, cleanliness, rag-out procedures, and busy work habits. You will be evaluated for your job performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)