Lead Screener/Greeter (Dh6428)

Navajo Preference Employment Act In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act.  Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.Overview

POSITION SUMMARY

The primary purpose of the position is to provide day-to-day management for the Screener/Greeter staff and coordinate the system of screening and greeting across all hospital campuses. Incumbent will greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Incumbent manages scheduling, training, and day-to-day oversight of Screener/Greeter team. Hours may be variable as 24-hour coverage, 7 days a week is necessary. This is an American Rescue Plan Act-funded position.

Qualifications

NECESSARY QUALIFICATIONS

Education:

High School diploma or GED

Experience:

• Six months experience in greeting in a customer service role in a high-volume setting.
• At least 2 months experience as a TCRHCC Screener/Greeter 

Certification:

Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association or obtain within six months of date of hire

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.  All employment references must address and indicate achievement in each one of the following areas:

• Must have exceptional customer service skills
• Able to follow written and oral instructions in English
• Able to adhere to infection prevention standards, even in high stress situations
• Ability and willingness to wear personal protective equipment as instructed
• Positive working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to communicate courteously and effectively with patients, visitors and staff.
• Must be personable and display professional competence
• Ability to speak Navajo

 

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an   employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Physical:

This positive requires the ability to sit and stand for prolonged hours of the day, with some frequent walking and occasional bending, kneeling, crouching, twisting, maintaining balance and reaching. Must be able to lift, push and pull up to 24lbs occasionally. Incumbent must have ability for color vision, hearing normal speech, hearing overhead pages, far vision, near vision, and occasional depth perception, seeing fine details and telephone use. Must have frequent ability for simple/firm grasping of both hands and use of keyboard.

 

Mental:

Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Incumbent must be able to communicate effectively to diverse groups regarding situations of extreme importance to patient outcomes. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.

 

Environmental:

May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases.

Responsibilities

ESSENTIAL FUNCTIONS:

Creates monthly and daily staff schedules and coordinates coverage of gaps and callouts.

Orients and trains staff to screening and greeting procedures.

Ensures that all screening locations have adequate supplies, including PPE.

Triages issues encountered by screening team for solutions. Implements solutions to process issues per direction of supervisors.

Reports patient and employee safety concerns or incidents promptly.

Assists the Screener/Greeters at various entry points to ensure appropriate screening for all patients and visitors entering the TCRHCC campus.

Cordially greets visitors and patients upon arrival.

Conveys an optimistic and positive image of the hospital.

Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus.

Ascertains patients' and or visitors' needs and directs them accordingly.

Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed.

Monitors the overall appearance of the hospital entrances.

Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service.

Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance.

Assists Community Connectors by providing distribution of food, water and other necessary essentials to community members who are in Isolation or quarantine.

Assists the Contact Tracing team by performing contact tracing activities for patients testing positive for Covid 19, and conducting negative results calling.

Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.

Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.

Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role.

Performs other duties as assigned.

Employment Type: FULL_TIME