Address
Form of workJoin Kansas City's leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Lead Scheduler to join our ever-growing team of professionals who share our main focus of GREAT PATIENT CARE!
If you are a determined individual and want to learn from the best eye care professionals in the area, then we want to hear from you!
This individual is responsible for overseeing as well as performing scheduling of all patient appointments.
Responsibilities include (and may vary):
- Responsible for supervising daily operation of Scheduling Center
- Responsible for the staffing and management of Scheduling Center personnel
- Monitor call volume and wait time for the department
- Answer all phone calls in a pleasant and professional manner
- Ability to effectively triage calls from patients to ensure appropriate scheduling
- Listen and ask questions to accurately determine the patient's objective for the call
- Take messages from patients and transfer calls, as needed
- Add detailed messages into EMR messaging templates and forward appropriately for follow up
- Accurately add patient/appointment information to NextGen computer system
- Reschedule clinic, cancellation, and "no show" appointments for assigned providers
- Recall - phone calls to patients who are overdue for an appointment
- Monitor email messages
- Schedule appointments from Patient Portal or Online Requests
- Maintain and update information in individual training/procedures manual provided
- Other duties as assigned
Hours: 8:00a - 5:00p M-F, with one weekly evening shift 10:00a - 7:00p. This position is also part of the rotating schedule of Saturdays, which is typically once per month 8:00a - 12:00p remote hybrid option after 1 year of employment
Requirements
- High School diploma or equivalent
- Previous scheduling experience or training
- Previous insurance experience or training
- Strong communication and organizational skills
- Good rapport with patients, doctors and staff
- Good listening skills
- Experience with coaching, training and motivating employees
- Excellent problem-solving skills
- Outstanding customer service skills
- Ability to remain calm and respectful under pressure
- Knowledge of relevant computer programs and telephone equipment
- Maintain patient confidentiality at all times
- Adhere to HIPAA regulations
- High degree of reliability, dependability, and accuracy
We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:
- Health and Dental insurance benefits
- Generous 401k matching program
- Paid time off
- Paid holidays available on day one
- Free counseling and support services
- Employee Perk Package
If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!
