Lead Sales Associate

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.   

Provide guests with exceptional customerservice by being the subject matterexpert on all products,nutrition,services,promotions,localcommunity eventsandotherareas ofanimal care andwellness.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Provide a great experience by engaging with guests utilizing your acquired skills and training.

• Provide quick and courteous service to all PETCO customers and their pets by determining their needsandsharing product knowledge to suggest the appropriatemerchandiseandservices to satisfy them.

• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.

• Beknowledgeableabout pet-relatedevents/resources and relatedcostswithin the communityincludingdogparks,dog or catshows,pet-friendlyhotels, etc.

• Expresspassionaboutanimal welfareand maintainintegrityin the workarea.

• Befamiliarwithallnew products andservices in order to be able to engagewithcustomersregardingnewproductandservicesfeaturesandbenefits.

• Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.

• Promote a positive culture of teamwork, inclusion, and collaboration.

• Inform Guests ofupcomingadoptionevents,explain our Think AdoptionFirstphilosophy.

• Knowthe team and the areas ofexpertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired.

• Maintainfamiliarity withcurrentpromotionsandspecial services.

• Be up todatewithseasonaltraining such as flea andtick,petsummer safety,holidaypromotions, etc.whenapplicable.

• Complete other duties and special projects as assigned.

• Evaluate guest inquiries and as needed refers to the Leader on Duty.

• Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.

OtherDuties and Responsibilities

• UTILIZE SELLING BEHAVIORS.  You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future. 

• CONTRIBUTE TO A SAFE ENVIRONMENT.  You’ll be empowered through our training programs to maintain our safety protocols.  Bottom line, the safety of partners, guests and pets is our #1 priority.

• BE A PART OF A COLLABORATIVE CULTURE.  Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.

• ENGAGE IN YOUR CAREER:  As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Knowledge,Skills, and Abilities

• SERVE THE CUSTOMERS: Asks discovery questions to understandcustomerneeds.Seeksfeedbackfromcustomers.Addressescustomerneeds by involving the rightpeople at the right time.Meetsorexceedscustomer serviceneeds, andreportsbarriers.

• COMMUNICATE WITH OTHERS: Listenscarefully to others.Communicatesclearlyandconcisely.Providesappropriatelevel of detailincommunication.Writewithaccuracy,simplicityandcompleteness.Keepsothersinformed.

• PERFORM ETHICALLY: Doesnot cover up problemsorblameothers for mistakes.Meetscommitments. Is honestanddirect indealingwithpeople.Actsconsistently with stated policies and practices. Doesnot discloseconfidentialinformation.

• CHOOSE CORRECTLY: Useslogicandcommonsensewhenmakingdecisions or takingaction.Usesexistingrules and procedures to guideactions.Considers the impact or consequencesofactions and decisions.Addressesissuesin a timelyway.

• RELATE TO OTHERS: Relates to othersin an acceptingandrespectfulway,regardless oftheirpersonality or background.Buildsrelationships by identifyinganddiscussingcommoninterestsandpriorities. Remainspositive and respectful, evenindifficultsituations. Involves others as appropriate whenissuesaffectthem.

• PERFORM WORK: Asks questionstoclarifyassignmentsandpriorities.Dealswith high- priorityworkactivities first. Makessureworkisdonecorrectly.Handlesproblems andissues with speed andaccuracy.

• STRIVE FORE RESULTS: Takes personal responsibility to take action. Putsinextraeffort andwork to accomplishimportant results.Setshighstandards for his/herownperformance.Finishesassignmentsandtasksin a timelymanner.

• READILY ADAPT: Worksproductivelyin the face ofambiguity oruncertainty. Recoversquickly from problems andsetbacks. Dealsconstructivelywithmistakesandproblems. Seeksopportunities to acquire newknowledge and skills.

• IMPROVE PERFORMANCE: Suggestsprocessandpracticeimprovement ideas.Accuratelyreports process improvementdata. Carefullymonitors the accuracyandquality ofoutputs,products, andservices.Makessuggestions to addressproblemsandprocessbreakdowns.

Education:

High schooldiplomaor GEDisgenerallypreferred.

Experience:

Prefer a minimumof 2 yearsofexperienceinproviding the publicinformationin the animalnutrition, care/wellness/treatmentknowledgeareasisrequired.

A minimum of one year in a retail environment is highly preferred.

Possess basic computer skills with the ability to quickly research information from the Internet.

Must be proficient in the use of the PETCO PetNet and have the ability to access product information using the POLARIS system.

Must be certified on all Companion Animal Departments.

Must be Nutrition certified.

Must be PIJAC certified (California only).

Have thorough understanding of all aspects of Pet Services to include:

• Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.)

• Familiarity with the dog training class offerings and the PCC’s dog training schedule.

• Familiarity with the PCC’s photography and vaccination schedule.

Previous PETCO experience preferred.

Work Environment:

Themajority ofjob dutiesareconductedindoors, althoughmerchandisestockingandcustomer carry-outs willrequirethatanassociateleave thelocationbriefly.Becausethispositionrequiresbending, kneeling, lifting (upto50 pounds, asnecessary)andstandingforlongperiods oftime. Thelargemajorityofthisassociate’stime will bespentindirect contact withourcustomers.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Hourly or Salary Range will be reflected above. Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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