Lead Receptionist

Job Details
Job Location
St. Louis (13815) - St. Louis, MO
Position Type
Full Time
Salary Range
$29.00 - $29.36 Hourly
Job Shift
Day
Description
Job description
We are looking for qualified, enthusiastic, professionals at both the Lead Receptionist position and Security Receptionist positions.
Inter-Con is searching for aspiring individuals to join our thriving team of Security Officers. You'll work as a member of a close team to form the backbone of the broad security services Inter-Con provides its valued clients every day.
Specific benefits include:

• Competitive Pay
• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.
• Uniform and equipment provided.
• Additional benefits vary depending on position.

Summary:
Position Title: Lead Receptionist
Position Summary: The Lead Receptionist will supervise Reception activities at the Client office in St. Louis, Mo. This position is managed by Inter-Con Security and reports to the Reception Manager.
Responsibilities:
Administrative/operational duties include:

• Serving as the first point of contact for telephone calls and office visitors (guests, vendors) in accordance with foundation policies and procedures. This includes greeting and badging visitors, answering general inquires, and routing specific queries to the correct point of contact.
• Providing administrative and operational support to staff as needed
• Act as a First Aid responder and Fire/Evacuation warden and maintain required trainings/certifications.
• Assisting visiting colleagues with general queries about the office and local area.

Security responsibilities include:

• Conducting security duties per Security Standard Operating Procedures in coordination with the Reception Manager.
• Security Focal Point (SFP): Act as a day-to-day touchpoint for security issues for the office in coordination with the Reception Manager. SFPs may be asked to serve as part of the local Incident Management Team and attend any required trainings.
• Access Control: Performing access control-related duties, reporting lost staff badges to the GSOC & issuing temporary badges, issuing visitor badges to visitors for onsite Meetings or Events, and liaising with Building Security to ensure access, in accordance with building and foundation policies and procedures.
• Communications: Reporting suspicious conversations/content associated with incoming office mail, emails, telephone calls, and visitors.
• Security Systems/Equipment: Monitoring, maintaining, and reporting for maintenance any issues with/changes to security-related systems/equipment and operations.
• Emergency/Security Incidents: Responding to emergency/security incidents - including trespass, fire, medical, bomb threats, etc. Making appropriate notifications/escalations and assisting with post-incident reporting, as necessary. Report prohibited and dangerous items.
• Coordination with Facilities Team: Partner with Facilities colleagues, Events Team counterparts and the Senior Operations Manager to ensure seamless delivery of local Operations Team tasks, attend related daily and weekly meetings.
• Performing other security duties at the Reception Manager's direction.

Supervisory duties include:

• Management of day-to-day operations for the reception team, at the Reception Manager's direction
• Enforcement of policies and procedures
• In coordination with the Training Manager, supervision of required training exams and other QA processes
• Document management related to policies and procedures.

Competencies:

• Exceptional interpersonal and communication skills. Build collaborative working relationships across office staff at all levels; guests; and clients/vendors focused on current and future office needs. Exercise diplomacy and good judgement with internal and external interactions.
• Collaborative: Positive, collaborative approach to work tasks that recognizes staff scopes of work and how they integrate across office work streams and projects.
• Performance under pressure. Adjust priorities to multiple demands, unanticipated events, and short deadlines; adjust decisions and actions based on updated information.
• Flexibility/adaptability. Respond to changing circumstances with a calm, resilient demeanor.
• Self-motivation. Execute work tasks productively and efficiently, balancing priorities with minimal direction. Demonstrate accountability/ownership in completing work in an accurate, efficient, and timely manner.
• Organization/time management: Process detailed information and tasks, verifying accuracy and completeness.
• Management: Effective management that promotes team building and a positive, collaborative work environment

Qualifications

• Prior experience with safety and security related responsibilities.
• High School graduate plus three years of supervisory experience or college degree.
• Previous experience must include working on a global scale in complex, unstructured situations.
• Managing high-level internal and external relationships with trust and transparency.
• Performing in fast-paced, multi-task work environments.
• Coordinating/organizing both daily tasks and longer-term projects across an office.
• Demonstrated writing and analytic skills.
• Proficiency in Microsoft Office applications, with a willingness to learn new software.