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SalaryLocation: Baltimore, MD
Schedule: Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm
Starting Wage Range: $23.65 per hour | Full Wage Range – $23.65 - $28.14 per hour
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Free Onsite Parking
- Pet Insurance Discount Program
Key responsibilities / Essential Functions
- Lead day-to-day operations of the reception desks.
- Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement.
- Provide (or direct) roaming receptionist tasks.
- Report and execute reception operations consistent with established SLAs.
- Team with peer Lead Receptionists to ensure consistent experiences across Prides.
- Be attentive and provide exceptional, professional customer service to Amazonians
Needed experience & requirements
Education
- High School Diploma
Experience
Required Experience:
- Experience leading people
- Experience operating a front desk environment
- Excellent interpersonal skills required along with polite and professional phone etiquette
- Positive, upbeat attitude and able to get along with everyone
- Must be reliable and punctual with excellent organizational skills
- Must have demonstrated ability to juggle multiple priorities
Preferred Experience:
- Above average communication skills preferred.
- Experience using MS Office suite of products preferred
Demonstrable Skills
- Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
- Excellent in-person customer service skills.
- Ability to practice a high level of confidentiality.
- Ability to maintain composure and good judgment in fast-paced, high-stress environments.
- Attention to detail and accuracy.
Working Conditions & Physical Demands
- Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
- Will need to carry supplies to other buildings.
- Encompasses a combination of desk work and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5-mile radius is required.
- Ability to read, write, communicate, and comprehend the English language.
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
- Ability to work flexible hours including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights and weekends may arise. This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
