Lead Receptionist And Intake Assistant

Antonyan Miranda, LLP seeks to hire a bilingual (Spanish speaking) Lead Receptionist and Intake Assistant. The position involves handling the intake of new clients, front office oversight, reporting to management and firm policy enforcement.

Responsibilities and Duties:

• Overseeing the Orange County reception staff.

• Screen guests/customers/vendors upon arrival.
• Zoom phone management.
• Light IT inventory and support in conjunction with Office and IT Managers.
• Assist Administrative team with firm-wide initiatives as requested, including coordination with Partners, Office Management, Business Development, Concierge Team, attorneys and support staff.
• Answer phones.
• Calendar management.
• Mail sorting and posting.
• Legal service; receive and deliver.
• Process file pick-ups/draft receipts.
• Housekeeping: maintenance and cleaning of common areas and conference rooms.
• Break room maintenance, including but not limited to preparing coffee, unpacking food and supplies, preparing fruit and attending to the dishwasher.
• Scan, copy, fax as needed.
• Submit work orders.
• Other duties as assigned by a supervisor.
• Adding all new clients to systems.
• Create letterhead and pleadings.
• Reach out to clients, prior counsel for file and coordinating arrival.
• Administrative tasks such as copying pleadings for new clients.
• Help coordinate events for firm such sending out evites and preparing gifts.
• Scanning and saving intake documents .
• Take payment over phone.
• Other duties as assigned by the supervisor.

Qualifications:

• Associate degree or paralegal certification a plus.
• Practices superior time management.
• Maintains excellent writing and language skills.
• Makes evident good technical understanding and can pick up new tools quickly.
• Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
• Strong analytical skills, attention to detail and ability to multi-task.
• Must be able to investigate, document and resolve issues in a timely and professional manner.
• Must possess the ability to generate trust and build relationships with co-workers.
• Maintain confidentiality and professionalism at all times to protect the privacy of employees and clients.
• Demonstrates techniques such as empathy, patience, advocacy and conflict resolution.
• Proficiency with MS Office Applications including Excel and Outlook

Benefits of Belonging to the AM Family:

Antonyan Miranda proudly offers a highly competitive and comprehensive salary and benefits package, inclusive of conventional and unconventional law firm benefits and perks such as:

• Medical, dental and vision coverage
• Dependent coverage, including domestic partners, is available.
• Life, short-term and long-term disability insurance
• Health Savings Accounts, with qualifying health plan selection
• 401(k) participation
• Paid parking
• Employee Assistance Program (EAP)