AddressAbout Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Individual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC).
Work location is San Antonio/Colorado Springs.
Top Secret/SCI Security Clearance Required
The Main Responsibilities
- Effectively lead a team of Operations Technician 3 personnel while building positive professional relationships with customers
- Produce and present clear, concise, and professionally written communications and presentations.
- Provide specialized advice and direction within their area of expertise.
- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities. Foster continuous improvement.
- Decisive: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the company.
- Perform specific responsibilities outlined in operational plans and procedures.
- Plan, schedule, and assign tasks to fulfill objectives and satisfy requirements outlined in operational plans and procedures.
- Set priorities, develop schedules, monitor progress towards goals, and track details/data/information/activities.
- Plan, execute and finalize assigned projects and successfully manage competing priorities
- Train Operations Technicians on required tasks to perform their job.
- Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all Incidents
- Utilize knowledge and experience to identify, troubleshoot, and resolve simple and complex problems quickly and effectively.
- Make use of trouble ticketing system to and document outages.
- Coordinate and track RMA requests, to obtain RMA authorization requests and completion of RMA submittal forms
- Understand and utilize documented procedures to perform assigned duties.
- Perform rekey of crypto equipment and assist field technicians in the rekey and troubleshooting of crypto equipment.
- Complete, review, and approve required forms and documentation to sustain operations.
- Work independently and as a team member.
- Possess knowledge of Wide Area Network security requirements for protecting computer systems/networks from viruses, data tampering, and unauthorized entry
- Assist technical subject matter expert to support day-to-day network issues and new network commissioning, configuration, testing and implementation.
- Provide data to support daily and monthly customer reports, incident reports, and ticket audits
- Review and interpret input from several monitoring tools and determines course of action to resolve network issues and outages
- Perform other duties as assigned.
- Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment.
What We Look For in a Candidate
- Prior NOC experience required.
- Previous experience with Government networks and customers.
- 2 Years leadership experience in a commensurate role
- Experience with long haul communications equipment such as SONET, ATM, fiber optical multiplexers, OTN and DWDM and understanding of LAN/WAN software/hardware technical support; familiarity with optical and IP products, particularly Ciena and Infinera optical and Cisco IP routing and Juniper devices
- Familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper, Infinera
- Experience with Trouble-Ticketing Systems, specifically Remedy
- Experience with Network Monitoring tools to include Solar Winds, OneControl, NeuralStar, DNA, HP Openview, Tivoli, Spectrum, What’s Up Gold.
- Effective Communication: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Demonstrated advanced hardware and software troubleshooting skills.
- Obtain/maintain advanced level of knowledge within their area of expertise.
- Ability to interface in a professional manner with management and customer.
- Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills.
- Minimum of six months experience with current operations desired.
- Work requires non-standard, flexible work schedules
- Associate degree in Engineering, Electronics, Software, or Networks
- MCSE, CCNA, Security+ desired
- Top Secret/SCI eligible clearance mandatory.
#WFHCO
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$75994 - $101325 in these states: CO.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333203
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
75994
101325
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
05/06/2024
