AddressDescription & Requirements
RENEWAL BY ANDERSEN SUMMARY:
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
POSITION PURPOSE:
This role entails taking inbound phone calls from homeowners inquiring about Andersen products and services with the goal of turning the inquiry into leads for Andersen and Renewal. This role also includes making outbound phone calls to homeowners in response to web leads to determine the best solution for the homeowner’s project and schedule appointments via a prescribed appointment setting process.
PRIMARY RESPONSIBILITIES:
• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation. • 15%
• Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services. • 15%
• Following communication “scripts” when handling different topics • 15%
• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner • 15%
• Scheduling RbA appointments for replacement and remodeling lead inquiries • 10%
• Learning how to listen for common objections and utilize sales training to overcome them • 10%
• Meeting personal/team qualitative and quantitative performance targets • 10%
• Entering data into CRM system and using Mitel phone system • 10%
• Other duties as assigned by supervisor.
MUST HAVE QUALIFICATONS:
• High School Diploma or equivalent
• Previous experience in a customer service/sales role
• Strong phone and verbal communication skills along with active listening
• Integrity, teamwork, and problem-solving skills are essential for this role
• Ability to multi-task and manage time effectively
• Customer focused and adaptability to different personality types
• Strong computer/data entry skills; detail oriented
• Ability to work successfully in a remote work environment while adhering to job and customer expectations
• High-speed internet, willingness to work varied shifts that change monthly
CULTURE AND BENEFITS:
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
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