Lead Medical Receptionist/Office Manager

Job Title:Lead Medical Receptionist/Office Manager

Location: Normal, IL

Days/Hours: 4 days/week; 32 hours/week

Position Overview:

We are currently seeking highly motivated individuals to join our team as a Lead Medical Receptionist/Office Manager. As the first point of contact for our patients and clients, the ideal candidate will play a crucial role in ensuring a positive and efficient experience while overseeing day-to-day operations at our medical office.

Responsibilities:

· Supervises, trains, and evaluates administrative staff.

· Sets the staffing schedule and approved paid time off.

· Hires and onboards new administrative staff.

· Ensures that customer services standards are met.

· Collaborates with nurses, doctors, and executives.

· Greet and assist patients and clients with a friendly and welcoming demeanor.

· Answer and direct phone calls professionally.

· Schedule appointments and manage the appointment calendar.

· Verify patient information and insurance details.

· Implements office policies and procedures.

Qualifications:

· Excellent multitasking abilities.

· Strong communication and interpersonal skills.

· Ability to listen attentively and respond effectively to patient needs.

· Positive attitude and enthusiasm for providing outstanding customer service.

· Previous experience in a medical office or customer service role is a plus.

Requirements:

· Ability to handle confidential information with discretion.

· Proficient in basic computer skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Day shift

Work Location: In person