Lead Fraud Investigator

Quest is seeking qualified candidates for an immediate Lead Fraud Investigator!!   MUST HAVE EXPERIENCE DEALING WITH FRAUD with CREDIT & OR DEBIT CARDS!!!

Will be Assisting the Fraud Supervisor and Leading a team of 3 Investigators. 

Having your CFE will be a BIG PLUS!!!

Once trained, it will be a HYBRID Schedule.  3 days IN-office & 2 days at home.

Lead Fraud Investigator

• Hybrid  Full-time

About the job

Responsibilities:

· The Lead Investigator will lead and organize routine to complex investigations across several product lines including but not limited to credit card and consumer retail loan products

· Lead will serve as a go-to for escalated cases, rep coaching, and training

· Research and analyze high risk transactions to identify control issues or weaknesses

· Prepare reports for management, covering investigative details, results, losses, and preventative actions

· Provide consultation and guidance to management on investigative related issues

· Effective communication with both federal and local law enforcement agencies and regulators as needed

· Identify fraud patterns to report back to analysts and management

· Maintain a role in the preparation of suspicious activity reports

· Performing backup duties for key department functions

· Provide investigative support to the onshore and offshore investigation team

· Responsible for the investigation, and analysis of fraud related regulatory complaints.

• Through use of vendor provided software or internal reporting tools, to validate or disprove fraud, when possible

Qualifications:

· 3+ years in payment card fraud investigation, financial crimes or other related fields

· Outstanding written and verbal communication skills

• Advanced investigation and analytic decision-making skills
• Strong time management skills and ability to complete multiple projects simultaneously
• Supports cross training activities and the ability to work in a team environment

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)