Lead Floor Installer, Floor Coatings

Job Description

We are seeking a skilled and experienced Lead Installer to join our team. The Lead Installer will be responsible for delivering high-quality floor installations while also serving as a problem solver and mentor to associate installers. This role requires flexibility in installation times and a commitment to ensuring exceptional customer satisfaction.

Key Responsibilities

• Perform floor and garage cabinet installations according to company standards and customer specifications

• Lead and supervise installation crew members, providing guidance and coaching as needed

• Ensure that installations are completed efficiently, timely, and to the highest quality standards

• Measure and assess the job area to determine the amount of flooring materials needed

• Troubleshoot and resolve any issues or challenges that arise during the installation process

• Coordinate with customers to schedule installation appointments and accommodate their needs

• Train and onboard new associate installers, sharing best practices and techniques

• Maintain a clean and organized work environment, adhering to safety protocols at all times

• Communicate effectively with the business development manager to ensure efficient job execution

• Document job and customer related information in a timely manner, e.g. outcomes, customer feedback, follow-up appointments, etc

• Provide excellent customer service by addressing client questions and concerns during and after installation

• Clean up the work area and dispose of waste materials in an environmentally responsible manner

Qualifications

• 7+ years of experience in floor coating installation OR residential / commercial painting while leading a crew.

• Valid driver’s license in good standing with clean driving record required to operate company vehicles.

• Reliability and strong work ethic.

• Availability to work evenings and weekends as needed.

• Must have working mobile device with internet access to use business applications

• Strong problem-solving skills and the ability to think creatively to overcome obstacles. Resolve conflicts and complaints immediately.

• Fluent in English with excellent communication and interpersonal skills.

• Detail-oriented and committed to delivering exceptional results.

• Ability to lift / maneuver heavy equipment and materials and perform physical tasks as required.

• Willingness to undergo training and stay updated on industry best practices.

• Must attend a one-time, week-long training; must be able to travel on domestic flight. Travel fees will be paid.

• Maintain a well-groomed appearance and ensure uniforms are clean and well-kept.

• Ability to read and understand instructions.

• Proficiency in using hand and power tools

• Preferred - experience in a leadership or supervisory role with a desire to mentor.

• Preferred - experience using swing unit and / or diamond grinder.