Lead Field Services Officer

Job Summary

The incumbent provides lead direction for a designated group of parking officers. The incumbent serves as the primary contact for the university in providing parking information and directions to campus constituents in the field. This may include services such as welcoming individuals to the campus, providing parking assistance, battery jumps, locating lost vehicles, providing directions and pay station or park mobile application assistance. In addition, protects the fiscal integrity of the Parking Program and promotes the safe operation of the parking facilities through the issuance of parking citations to vehicles parked in violation of State Law or campus parking regulations.

Key Responsibilities

• Parking Enforcement - Patrols the campus parking areas on foot or in a vehicle for the purpose of issuing citations to vehicles parked in violation of the California Vehicle Code, Education Code, or applicable CSU LB parking regulations.
• Leads Parking Officers - Assigns Parking Officers, daily Parking Officer I duties to provide service to community and ensures shifts are reflected in Events Management System (EMS) as needed.
• Community and visitor interactions - As the first point of contact provides a high level of customer service to campus constituents in the field. This may include services such as welcoming individuals to the campus, providing parking assistance, battery jumps, locating lost vehicles, providing directions and pay station or park mobile application assistance.
• Traffic Control & Special Event Parking - Provides traffic assistance throughout the campus in heavily congested areas (parking lots and roadways) due to construction zones, special project s, road closures, campus activities (not entered as events), accidents, and campus emergencies.

Knowledge Skills and Abilities

Must be able to write at appropriate level for classification. Must possess effective communication and interpersonal skills to interact positively with all segments of the campus community. Must have sufficient strength to independently lift and move various barricades and parking control devices. Ability to analyze situations quickly and objectively, and to determine a proper course of action to be taken. Maintains a safe work environment and communicates with the University community in a civil manner. Knowledge of operational procedures for technical equipment such as: pick-up trucks, permit dispenser machines, and alternate transportation vehicles (electric carts)

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a high school diploma and two years of related experience required.

Physical Summary

• Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.

Licenses / Certificates

Must be 18 years of age, possess a valid Class C California Driver's License, and operate a pickup truck.

Must be eligible to qualify for a State of California Driver's Certificate, which requires producing a copy of a current Department of Motor Vehicle driving record printout.

Department

Parking Administration

Classification

Parking Officer II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

Hiring Range: The hiring range for this position is $3,613 - $4,701 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,613 - $5,672 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.