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SalaryFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“As a Lead Engineer - Enterprise Messaging, M365, your role is crucial for ensuring our organization’s communication and collaboration strategy. You will be responsible for Configuring and setting FICO’s enterprise email policies, partnering with Cyber Security to protect our messaging platforms, implementing Microsoft Office 365 configurations, and resolving escalated messaging questions and issues from our International user-base. You will have the opportunity to collaborate across global teams and stakeholders.” - Sr. Director, Corporate Technology
What You’ll Contribute
- Configure and manage Office 365 Exchange Online, including mail flow, security, compliance, and migration tasks.
- Monitor email systems for performance, reliability, and security vulnerabilities, and implement necessary enhancements or fixes.
- Collaborate with other IT teams, Cyber Security, Legal and stakeholders to integrate email systems with other enterprise applications and services.
- Develop and maintain documentation, policies, and procedures related to email administration, and security protocols.
- Provide technical support and troubleshooting for email-related issues, including user mailbox management, email routing, and spam filtering.
- Stay current with industry trends and best practices in email administration and cybersecurity and recommend improvements to existing systems and processes.
- Conduct periodic audits and assessments of email systems to ensure compliance with regulatory requirements and internal policies.
- Configure and manage Microsoft Teams instant messaging system.
- Configure and manage Zoom video conferencing systems.
- Administer enterprise-wide Microsoft user-based licensing as appropriate.
What We’re Seeking
- In-depth experience as a Microsoft Email Administrator or similar role, with a strong focus on Microsoft Exchange Server and Office 365.
- Strong experience in IT/IS system administration.
- Proficiency in configuring and troubleshooting Exchange Server, Exchange Online, and associated technologies (e.g., Active Directory, DNS, SMTP).
- Hands-on experience with email migration projects, including transitioning from on-premises Exchange to Office 365.
- Familiarity with email security concepts and tools, such as anti-spam, anti-malware, DKIM, DMARC, and SPF.
- Strong analytical and problem-solving skills, with the ability to diagnose complex email issues and implement effective solutions.
- Excellent communication skills, with the ability to interact professionally with users, stakeholders, and team members.
- Relevant Microsoft certifications (e.g., MCSE: Messaging, MCSA: Office 365) are preferred.
- Experience with Zoom video conferencing and phone systems preferred.
- Experience managing instant messaging systems such as Teams or Skype a plus.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $74,000 to $116,000 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
- Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at
www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at
https://www.fico.com/en/privacy-policy
