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Form of workJoin our innovative Digital team, where we create industry-leading products and experiences that empower customers to make smart financial decisions. We're seeking a Senior Lead Content Designer to join our Collections team, where you'll play a pivotal role in creating product content that builds customer confidence and provides self-service options. This is a unique opportunity to grow your career, develop your skills, and make a significant impact on our customers' journey.
As a Lead Editor in the Digital team, you will create innovative product content, build customer confidence, and enable self-service across preferred channels. You will collaborate with Content Design Leads and other teams to uphold and refresh content standards for a Product Line. Your responsibilities include leading content programs through full product development cycles, ensuring alignment with project requirements, business and customer goals, controls, deadlines, and quality standards. This role offers an opportunity to demonstrate your advanced skills in User Experience, Writing, and Information Architecture, and your proficiency in managing content compliance within the organization.
Job Responsibilities
- Build impactful content teams that support Collections.
- Partner with Content Design Leads, to support the content efforts for your team, across multiple parallel workstreams, establishing a vision for the work, and establishing a shared understanding of quality.
- Maintain and update content standards for a Product Line
- Oversee the development of content solutions that follow best practices and fulfill project requirements, business goals, customer goals, controls, deadlines, and quality.
- Present your team's work to cross-functional leadership.
Required Qualifications, Capabilities and Skills
- Bachelor's Degree in relevant discipline (e.g., Interaction Design, HCI, Communications, English, Rhetoric), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
- 10+ years of experience leading programs of content work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.
- Advanced skills in User Experience, Writing and Information Architecture; intermediate to advanced ability in adjacent skills such as User Research, Interaction Design and Visual/UI Design
- Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops.
- Advanced experience working with brand and copy standards, including style, voice and tone.
- Mastery of the organizational navigation required for content compliance, including legal and accessibility reviews.
Preferred Qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Orderly and organized, keeping themselves and their teams on task and on time.
- Comfortable with structuring and planning design work in cross-functional contexts.
- Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
